Update FxA account migration article - Kobo question
Categories
(support.mozilla.org :: Knowledge Base Content, task, P1)
Tracking
(Not tracked)
People
(Reporter: olivia, Assigned: aparise, NeedInfo)
References
()
Details
Product
Choose one below and delete others
Pocket
Select the type of request
Choose one below and delete others
Minor update to existing feature/functionality
##What product version number does this change align with?
None
##What is the anticipated release date?
None (article is live)
##What is the proposed deadline for the content to be published?
Article is already live, no specific deadline, however FxA login change will occur on August 15th.
Note: article has already been updated in Pocket KB.
Please include any related JIRA/Github/Bugzilla tickets, documentation, demos or practical use cases.
Documentation is email comms with Kobo - see Olivia if more information is needed.
Please add instructions for testing or links to any design assets or visuals.
Requesting that the following question be updated with updated language:
Question:
I use Pocket on my Kobo e-Reader. How does this change affect how I log in to Pocket?
New Answer:
Kobo is committed to maintaining support of Pocket on all their eReaders and will update the Pocket login to support Firefox accounts.
Kobo users logged into an existing Pocket account will not be affected, nor lose access to their accounts. For new Pocket users with accounts created after August 2023, an eReader update will be required and Kobo will have a new sign-in flow to support Firefox accounts.
Existing users who want to switch to a Firefox account to login must update their eReaders at that time to continue using Pocket. Kobo users can also continue to use Pocket on their iOS or Android device or use Pocket’s website.
Does the content need to be localized in any languages outside of our priority locales (yes or no)?
Yes
All of Pocket's locales
Does the content require legal review (yes or no)?
No
Is the content embargoed (yes or no)?
No
|
Assignee | |
Updated•2 years ago
|
|
|
Assignee | |
Updated•2 years ago
|
|
|
Assignee | |
Updated•2 years ago
|
|
|
Assignee | |
Updated•2 years ago
|
|
|
Assignee | |
Comment 1•2 years ago
|
||
Olivia, is anything more needed for this? Or was this just for the work Lucas did last week? Thanks!
This is a new update that Kobo is requesting we make, replacing the information in that Kobo question with their new answer.
|
|
Assignee | |
Comment 3•2 years ago
|
||
https://support.mozilla.org/en-US/kb/pocket-firefox-account-migration
Update is live and has been submitted for localization.
|
|
Assignee | |
Updated•2 years ago
|
|
||
Comment 4•2 years ago
|
||
(In reply to Abby Parise from comment #3)
https://support.mozilla.org/en-US/kb/pocket-firefox-account-migration
Update is live and has been submitted for localization.
(For the record) A new https://support.mozilla.org/en-US/kb/pocket-transition-firefox-accounts-faq article was just created with duplicate information. See: https://support.mozilla.org/en-US/kb/pocket-transition-firefox-accounts-faq/history and https://support.mozilla.org/en-US/kb/pocket-transition-firefox-accounts-faq/discuss/11631 New article. Please update the links!
|
|
||
Comment 5•2 years ago
•
|
||
(from comment #4)
(In reply to Abby Parise from comment #3)
https://support.mozilla.org/en-US/kb/pocket-firefox-account-migration
Update is live and has been submitted for localization.
(For the record) A new https://support.mozilla.org/en-US/kb/pocket-transition-firefox-accounts-faq article was just created with duplicate information. See:
https://support.mozilla.org/en-US/kb/pocket-transition-firefox-accounts-faq/historyhttps://support.mozilla.org/en-US/kb/pocket-migration-to-firefox-accounts/history andhttps://support.mozilla.org/en-US/kb/pocket-transition-firefox-accounts-faq/discuss/11631https://support.mozilla.org/en-US/kb/pocket-migration-to-firefox-accounts/discuss/11631 New article. Please update the links! <-- updated URLs to renamed article.
The new SUMO KB article Pocket Transition to Firefox Accounts - FAQ looks like a direct copy of this help.getpocket.com article, including the title:
https://help.getpocket.com/article/1187-pocket-migration-to-firefox-accounts Pocket Transition to Firefox Accounts - FAQ
It looks like there is a project to migrate help.getpocket.com articles to SUMO KB articles (see https://github.com/mozilla/sumo/issues/1414 Create a webhook to redirect Pocket to KB articles).
In this case, should the new article be redirected to https://support.mozilla.org/en-US/kb/pocket-firefox-account-migration or should we update the new article and then redirect the old one there?
|
|
Assignee | |
Comment 6•2 years ago
|
||
Hi Alice! Good catch. Let me update the redirect mapping. We can delete the new article that was created and instead use the existing article once the redirects are put in place. Thanks for flagging!
|
|
||
Comment 7•2 years ago
|
||
(In reply to Abby Parise from comment #6)
Hi Alice! Good catch. Let me update the redirect mapping. We can delete the new article that was created and instead use the existing article once the redirects are put in place. Thanks for flagging!
The new article [1] was renamed (both title and slug) and the original article [2] had a title change but both articles still exist:
[1] https://support.mozilla.org/en-US/kb/pocket-migration-to-firefox-accounts Pocket Transition to Mozilla account - FAQ
[2] https://support.mozilla.org/en-US/kb/pocket-firefox-account-migration Pocket transition to Mozilla accounts
|
|
||
Comment 8•1 year ago
•
|
||
(In reply to Alice Wyman from comment #7)
(In reply to Abby Parise from comment #6)
Hi Alice! Good catch. Let me update the redirect mapping. We can delete the new article that was created and instead use the existing article once the redirects are put in place. Thanks for flagging!
The new article [1] was renamed (both title and slug) and the original article [2] had a title change but both articles still exist:
[1] https://support.mozilla.org/en-US/kb/pocket-migration-to-firefox-accounts Pocket Transition to Mozilla account - FAQ
[2] https://support.mozilla.org/en-US/kb/pocket-firefox-account-migration Pocket transition to Mozilla accounts
Both articles still exist. A revision is pending to the new article [1] and a recent revision was made to the original [2] article. See:
[1] https://support.mozilla.org/en-US/kb/pocket-migration-to-firefox-accounts/history
[2] https://support.mozilla.org/en-US/kb/pocket-firefox-account-migration/history
|
|
||
Comment 9•1 year ago
|
||
(from comment #8)
Both articles still exist. A revision is pending to the new article [1] and a recent revision was made to the original [2] article. See:
[1] https://support.mozilla.org/en-US/kb/pocket-migration-to-firefox-accounts/history
[2] https://support.mozilla.org/en-US/kb/pocket-firefox-account-migration/history
Note that the Pocket help article, https://help.getpocket.com/article/1187-pocket-migration-to-firefox-accounts currently redirects to
[1] https://support.mozilla.org/en-US/kb/pocket-migration-to-firefox-accounts Pocket Transition to Mozilla account - FAQ (the new article).
I have a revision pending to edit the new article so that it redirects to the original article.
Description
•