Open Bug 1847536 Opened 2 years ago Updated 6 months ago

More than 30 seconds to start on Mac. "NSInternalInconsistencyException: Unhandled error (NSCocoaErrorDomain, 134092)"

Categories

(Thunderbird :: OS Integration, defect)

Thunderbird 115
Unspecified
macOS
defect

Tracking

(Not tracked)

UNCONFIRMED

People

(Reporter: piotr, Unassigned)

References

Details

(Keywords: perf:startup, stalled)

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.6 Safari/605.1.15

Steps to reproduce:

After starting

Actual results:

2023-08-07 13:49:25.722 thunderbird[2131:158287] Rethrowing (from nts_ValueForProperty:) NSInternalInconsistencyException: Unhandled error (NSCocoaErrorDomain, 134092) occurred during faulting and was thrown: Error Domain=NSCocoaErrorDomain Code=134092 "(null)"
CoreData: error: Unhandled error occurred during faulting: Error Domain=NSCocoaErrorDomain Code=134092 "(null)" ({

Expected results:

It should launch within 1-2 seconds

Startup still slow if you do troubleshoot mode?

Flags: needinfo?(piotr)
OS: Unspecified → macOS

Yes, nothing changes and it's the same in version 102

Flags: needinfo?(piotr)

Can this be fixed?

(In reply to Wayne Mery (:wsmwk) from comment #1)

Startup still slow if you do troubleshoot mode?

Is it possible to do something about this error?

Please see and test bug 1675383 comment 4

Flags: needinfo?(piotr)
Keywords: perf

Unfortunately, the contact option does not work...

(In reply to Peter from comment #6)

Unfortunately, the contact option does not work...

Which step in the instructions does not work?

Summary: Thunderbird takes more than 30 seconds to start → Thunderbird takes more than 30 seconds to start on Mac

The problem still occurs in Troubleshoot Mode. Troubleshoot Mode causes the program preferences to be reset when I come back and I have to set everything up again. There are many bugs in Mac OS.

Flags: needinfo?(piotr)

(In reply to Peter from comment #8)

The problem still occurs in Troubleshoot Mode. Troubleshoot Mode causes the program preferences to be reset when I come back and I have to set everything up again. There are many bugs in Mac OS.

(In reply to Wayne Mery (:wsmwk) from comment #7)

(In reply to Peter from comment #6)

Unfortunately, the contact option does not work...

Which step in the instructions does not work?

There are many bugs in Mac OS.

Flags: needinfo?(vseerror)

(In reply to Peter from comment #8)

Troubleshoot Mode causes the program preferences to be reset when I come back and I have to set everything up again.

No, they only way they are reset is if you clicked the checkbox to reset them - this is not the default.

There are many bugs in Mac OS.

This doesn't help me understand where you had trouble. Below are the numbered steps. Which number gave you trouble?

  1. open Mac System preferences
  2. type "privacy"
  3. click privacy settings
  4. click contacts
  5. at the bottom click the lock and provide your password
  6. uncheck the box for thunderbird
  7. restart thunderbird
Flags: needinfo?(vseerror)

I've done this a long time ago. 26 years of work in Apple service :-) It does not work.

Flags: needinfo?(vseerror)

It does not work.

If that is a question, then you need to tell me what isn't working. I gave you the steps, you didn't give me a number.

Component: Untriaged → OS Integration
Flags: needinfo?(vseerror)
Summary: Thunderbird takes more than 30 seconds to start on Mac → More than 30 seconds to start on Mac. "NSInternalInconsistencyException: Unhandled error (NSCocoaErrorDomain, 134092)"
Keywords: perfperf:startup, stalled
See Also: → 1831673

Yes, there is a problem with the address book. Can this be resolved? I have a large address book on Mac.

Flags: needinfo?(vseerror)

You did everything in comment 10? And those settings stay set?

Flags: needinfo?(vseerror)

If I change this, I won't have access to my contacts. And I want to have access to contacts. This needs to be fixed it didn't work well on Mac.

Flags: needinfo?(vseerror)

I again asked about comment 10 because you never confirmed that solved the startup delay. I never asked you to permanently cut access to your contacts.

Flags: needinfo?(vseerror)

Yes, I confirm, there is a problem with contacts.

Flags: needinfo?(vseerror)

This appears to work on my machine now - and I had the same problem in bug 1831673 .

I just updated to TB 120.0b5 and now it restarts quickly. Can you confirm that works for you @Peter

Flags: needinfo?(piotr)
Flags: needinfo?(vseerror)

All ok in version 120.0b5.

Flags: needinfo?(piotr) → needinfo?(mitra_lists)
Flags: needinfo?(mitra_lists)

OK - not fixed - it looks like TB 120.0b5 is failing to read the Contacts list at all.

Peter, can you check Address Books -> Mac OSX Address Book, and ee if any contacts show up.

See bug 1831673 for more detailed description of current state of the bug.

(In reply to Mitra Ardron from comment #20)

OK - not fixed - it looks like TB 120.0b5 is failing to read the Contacts list at all.

Peter, can you check Address Books -> Mac OSX Address Book, and ee if any contacts show up.

See bug 1831673 for more detailed description of current state of the bug.

Flags: needinfo?(piotr)

The problem still persists, nothing has changed in version 128.

Flags: needinfo?(piotr) → needinfo?(vseerror)

(In reply to Peter from comment #22)

The problem still persists, nothing has changed in version 128.

Sorry, I would expect it has not changed.

Flags: needinfo?(vseerror)
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