The Unsupported product error message is not displayed for unsupported products in the Shopping sidebar
Categories
(Firefox :: Shopping, defect)
Tracking
()
People
(Reporter: rdoghi, Assigned: fchasen)
References
(Blocks 1 open bug)
Details
(Whiteboard: [fidefe-shopping])
Attachments
(1 file)
Found in
- Beta 119.0b1
Affected versions
- Beta 119.0b1
- Nightly 120.0a1 (2023-09-29)
Affected platforms
- All
Preconditions:
Set the browser.shopping.experience2023.enabled - TRUE
Set the browser.shopping.experience2023.optedIn - 1
Steps to reproduce
- Reach the following links:
BestBuy gift card: https://www.bestbuy.com/site/best-buy-50-best-buy-gift-card-with-gift-box/6349639.p?skuId=6349639
VideoGames: https://www.amazon.com/luna/detail/B0C3QB7QKV
Amazon music: https://www.amazon.com/dp/B0C1Q4GWXJ/ - Open the Sidebar.
Expected result
- The Unsupported product error message should be displayed for these products.
Actual result
- In some cases the Check review quality card is displayed again in infinite loop, while in other cases the error message is not displayed instead the reviews are being displayed.
Regression range
Not Applicable
Updated•9 months ago
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Assignee | ||
Updated•9 months ago
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Assignee | ||
Comment 1•9 months ago
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- Throws errors when we get an response that there was an issue from the Shopping Status and Analyze APIs.
- Updates the ShoppingContainer to handle error states that have non-generic messages to show.
This should hopefully get fixed on Monday when server starts returning a correct flag for these products - https://mozilla-hub.atlassian.net/browse/FAK-501
Let's please reverify it on Tuesday to make sure that unsupported products act as expected and return a correct error when attempting to analyze them
Here's an example of a product where we receive the flag correctly - https://www.amazon.com/Amazon-com-Greeting-Birthday-Birds-Design/dp/B0773DDXGL/?th=1
Updated•9 months ago
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Updated•9 months ago
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Ok, so the correct dependency here is this server-side ticket - https://mozilla-hub.atlassian.net/browse/FAK-570.
Updated•9 months ago
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Pushed by fchasen@mozilla.com: https://hg.mozilla.org/integration/autoland/rev/277291259820 Use Shopping Status API status as data or errors. r=shopping-reviewers,Gijs
Comment 5•8 months ago
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bugherder |
Comment 6•8 months ago
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The patch landed in nightly and beta is affected.
:fchasen, is this bug important enough to require an uplift?
- If yes, please nominate the patch for beta approval.
- If no, please set
status-firefox120
towontfix
.
For more information, please visit BugBot documentation.
Reporter | ||
Comment 7•8 months ago
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Hi @fchasen, it seems that for the https://www.bestbuy.com/site/best-buy-50-best-buy-gift-card-with-gift-box/6349639.p?skuId=6349639 product we still see the reviews instead of the Unsupported message can you please take a look ?
Assignee | ||
Comment 8•8 months ago
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Thanks @rares.doghi, unfortunately we are dependent on the Fakespot API to mark products as unsupported.
Maybe we can come up with a way to file bugs with them for specific products that aren't working correctly? Slack seems to work ok for now though.
Reporter | ||
Comment 10•8 months ago
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Marking this issue Verified as fixed since the issue with the gift cards is being fixed on the Server side by the Fakespot team.
Reporter | ||
Comment 12•8 months ago
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Yes, the issue seems to be fixed in 120.0b7. Should we update the Flag from affected to Verified ?
Updated•8 months ago
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Description
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