1856959 - Incorrect error message displayed for unsupported products instead of "We can't check these reviews" error message

Status: RESOLVED FIXED

(Fenix :: Shopping, defect, P1)

Description

[Delia Pop (Android QA)]

Attachment: Screenrecorder-2023-10-04-16-29-20-243.mp4

Preconditions

Make sure you have VPN connected to US.
Make sure you have developer's option enabled, and the "Shopping experience" toggle is ON.
Enroll in the Fakespot shopping experience.

Steps to reproduce

1. Go to a gift card, streaming video, music or games product detailed page from amazon.com, bestbuy.com, or walmart.com.
2. Tap the price tag icon in the URL.
3. Observe the bottom sheet.

Expected behavior

The "We can't check these reviews" error message is displayed for these types of products.

Actual behavior

The user is prompted to start the analysis, after which the "No info available" error message is displayed.

Device information

• Firefox version: Nightly 120.0a1 from 10/04
• Android device: any device

Any additional information?

After analyzing the product once and closing the bottom sheet, the next time the bottom sheet is opened, the error message would persists (the user is not prompted to analyze the product again).

This issue could be related to https://bugzilla.mozilla.org/show_bug.cgi?id=1856797, however, we receive the same incorrect error message on older Nightly builds as well.

Comment 1

[Delia Pop (Android QA)]

Attachment: Unsupported.JPG

The appropriate error massage, as per the Figma design.

Comment 2

[BMO Github Automation]

Attachment: [mozilla-mobile/firefox-android] Bug 1856959 - Fix review checker unsupported product error case (#4117)

Comment 3

[BMO Github Automation]

Authored by https://github.com/rahulsainani
https://github.com/mozilla-mobile/firefox-android/commit/11f73ad3a5540563244d676b10fe85e10e2a78be
[main] Bug 1856959 - Fix review checker unsupported product error case

Comment 4

[Emily Wachowiak [:emilyw]]

Can you please share a screenshot of the error message in production? I'm unable to trigger it. Thanks!

Comment 5

[Rahul Sainani [:rsainani]]

Try these pdps
https://www.amazon.com/BLACKHAWK-Roblox-Gift-Card-EA/dp/B087R5FV12/ref=mp_s_a_1_2_sspa?keywords=gift+card&qid=1696495134&sr=8-2-spons&sp_csd=d2lkZ2V0TmFtZT1zcF9waG9uZV9zZWFyY2hfYXRm&psc=1

https://www.amazon.com/Produce-PRODUCE-Whole-Trade-Banana/dp/B07FYYKKQK/

Comment 6

[Emily Wachowiak [:emilyw]]

Attachment: code block```: 'XRecorder Edited 18 Oct 2023.mp4

I tried both pdps in the latest Nightly build but I'm still getting the generic error.

Comment 7

[Adina Petridean QA [:apetridean]]

Verified as fixed on Nightly 120.0a1 from 10/19 with Google Pixel 7 Pro ( Android 14) and OnePlus A3000 (Android 6).

Comment 8

[Adina Petridean QA [:apetridean]]

Attachment: WeCan'tCheckThisReviews.JPEG

Comment 9

[Rahul Sainani [:rsainani]]

[:emilyw] If you check now, it should be in nightly as it's been marked verified now. It usually takes a day for a bug marked "fixed" aka landed, to be released in nightly.

Comment 10

[Emily Wachowiak [:emilyw]]

[:rsainani] Thank you for that! I see it fixed now.