1858380 - TB 115 keeps freezing and crashing

Status: RESOLVED INVALID

(Thunderbird :: Folder and Message Lists, defect)

Description

[Marco A.G.Pinto [:marcoagpinto]]

Heya,

Since yesterday that TB 115 keeps freezing and crashing.

For months that if I scrolled down the items in the inbox and moved some messages to specific folders, it would refresh the messages windows and move the current line position to the top, but now it is crashing.

bp-1fd4ead1-3bca-4d05-aa00-c22600231011 10 minutes ago
bp-807f4384-d261-452d-af2f-7ff960231010 11 hours ago
bp-9eb1f0f0-f494-442e-a2a9-9a4ac0231010 11 hours ago
bp-a3371fd9-bc18-42cb-ae38-d56470231010 12 hours ago
bp-482f3092-2205-427a-bdc7-e294a0231010 13 hours ago

I am using Windows 11 with all updates to date.

Comment 1

[Wayne Mery (:wsmwk)]

Please test windows 11 in safe mode

Comment 2

[Marco A.G.Pinto [:marcoagpinto]]

(In reply to Wayne Mery (:wsmwk) from comment #1)

Please test windows 11 in safe mode

Wayne, I am scared to mess with Windows safe mode and such.

Aren't the crash reports enough to see what is going on?

Thanks!

Comment 3

[Wayne Mery (:wsmwk)]

(In reply to Marco A.G.Pinto [:marcoagpinto] from comment #2)

(In reply to Wayne Mery (:wsmwk) from comment #1)

Please test windows 11 in safe mode

Wayne, I am scared to mess with Windows safe mode and such.

THere is nothing to be scared off. It's a frequently used and frequently recommended diagnostic and does not change your system.

Aren't the crash reports enough to see what is going on?

no

Comment 4

[Marco A.G.Pinto [:marcoagpinto]]

Wayne,

I booted in safe mode with “F5 - enable safe mode with networking” but networking was off.

I clicked on the TB icon, and it started very quickly.

I moved from messages up and down using the arrow keys, and it was very fast.

However, networking was off, so I couldn't download any messages.

Comment 5

[Magnus Melin [:mkmelin]]

Try disabling gloda (Global search and Indexer)

Comment 6

[Marco A.G.Pinto [:marcoagpinto]]

(In reply to Magnus Melin [:mkmelin] from comment #5)

Try disabling gloda (Global search and Indexer)

Heya, Magnus!

It still freezes.

I have removed all add-ons except:

1. CardBook
   https://addons.thunderbird.net/thunderbird/addon/cardbook
2. Emoji
   https://addons.thunderbird.net/thunderbird/addon/emojiaddin

And I only have two dictionaries:

1. British
2. Portuguese

My most recent add-on updates were CardBook and ImportExportTools on 5-OCT, but now I only have the two above.

I already sent an e-mail to the CardBook developer asking if it may be a bug in this add-on, but no reply so far.

Thanks!

Comment 7

[Marco A.G.Pinto [:marcoagpinto]]

Guys?!

I found the cause of the issue.

It is McAfee antivirus.

If I disabled real-time scanning, Thunderbird becomes fast as it used to.

I paid over 100 EUR for McAfee to have it on all computers and mobile phones at home.

Is there something that can be fixed on Thunderbird's side, or should I complain to McAfee's technical support?

Thanks!

Comment 8

[Wayne Mery (:wsmwk)]

https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#McAfee