1859429 - Suddenly hangs when receiving mail. Version: 115.3.2

Status: RESOLVED INCOMPLETE

(Thunderbird :: Untriaged, defect)

Description

[Taiki Tateyama]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/118.0.0.0 Safari/537.36

Steps to reproduce:

incoming only

Actual results:

freeze and fall down

Expected results:

It doesn't freeze up and fall off even if I don't do anything.

Comment 1

[Magnus Melin [:mkmelin]]

Please give the crash id. See https://support.mozilla.org/en-US/kb/thunderbird-crashes

Comment 2

[Taiki Tateyama]

Attachment: frieze2.png

Comment 3

[Taiki Tateyama]

(In reply to Magnus Melin [:mkmelin] from comment #1)

Please give the crash id. See https://support.mozilla.org/en-US/kb/thunderbird-crashes

There seems to be no crash ID.
Also, there is no crash report, so it may not be exactly a crash.

As you can see in the attached image, the screen turns white and transparent, freezes, stops responding, and then crashes.

Comment 4

[Wayne Mery (:wsmwk)]

Does it also happen when starting Thunderbird in troubleshoot mode?
https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird?redirectslug=safe-mode-thunderbird&redirectlocale=en-US#w_starting-thunderbird-in-troubleshoot-mode

Comment 5

[Taiki Tateyama]

Attachment: frieze.png

Comment 6

[Taiki Tateyama]

(In reply to Wayne Mery (:wsmwk) from comment #4)

Does it also happen when starting Thunderbird in troubleshoot mode?
https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird?redirectslug=safe-mode-thunderbird&redirectlocale=en-US#w_starting-thunderbird-in-troubleshoot-mode

I apologize for the delay in replying.
Thanks for the reply.

The software frieze and crashes in troubleshooting mode as well.

No crash report was generated either.
I have attached a screenshot as well.

Comment 7

[Magnus Melin [:mkmelin]]

Please check antivirus/firewall. Also try Windows safe-mode.

Comment 8

[Taiki Tateyama]

(In reply to Magnus Melin [:mkmelin] from comment #7)

Please check antivirus/firewall. Also try Windows safe-mode.

Okay, I'll check it out.

Comment 9

[Wayne Mery (:wsmwk)]

(In reply to Magnus Melin [:mkmelin] from comment #7)

Please check antivirus/firewall. Also try Windows safe-mode.

Taiki, what are your results please?

Comment 10

[Wayne Mery (:wsmwk)]

Update is needed from Taiki.