185978 - can't subscribe to new mail folders when 'show only subscribed folders' is activated

Status: RESOLVED WORKSFORME

(MailNews Core :: Networking: IMAP, defect)

Description

[ras_isaiah]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; de-AT; rv:1.2.1) Gecko/20021130
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; de-AT; rv:1.2.1) Gecko/20021130

When 'show only subscribed folders' in the advanced server settings is
activated, mozilla doesn't let me subscribe to new mail folders. It complains
that the mail folder wasn't existing on the server.

After deactivating the above setting, subscribing works perfectly ok. Of course,
now mozilla shows me all folders. So I have to reenable the 'show only
subscribed folders' setting again to get the required result.

Reproducible: Always

Steps to Reproduce:
1. enable 'show only subscribed folders' in mail advanced server settings
2. subscribe to new mail folder
3. disable 'show only subscribed folders' in mail advanced server settings
4. subscribe to new mail folder

Actual Results:  
step 2 reports an error, complaining that the mail folder wouldn't exist on the
server.

Expected Results:  
step 2 should have produced the same result as step 4. Subscribing to new mail
folders should work, no matter what the setting for 'show only subscribed
folders' is.

Comment 1

[David :Bienvenu]

what's your imap server? do you have an imap server directory set?

Comment 2

[ras_isaiah]

My mail server is Cyrus IMAP4 v2.1.11 on FreeBSD 4.7-STABLE.

The imap server directory is not set.

Comment 3

[Yuting Kuo]

I have the same problem but the IMAP mail directory is set (to ~/IMAP).

Comment 4

[Anders Bruun Olsen]

I have a similar problem with Mozilla 1.2.1 on a Gentoo Linux machine. 
 
My IMAP server is Courier-IMAP 1.7.0 with an LDAP backend. 
After creating a shared folder on the server it shows up nicely in Mozilla Mail as 
subscribeable, but when I try to subscribe it tells me an error occurred on the server. 
If I either start kmail and access the folder (subscribing in not implemented in kmail, 
subscribeable folders just show up as normal folders) or turn off "show only 
subscribed folders" and subscribe to the folder then (once "show only..." has been 
turned on again) that folder will be un-/subscribeable in Mozilla Mail for that account. 

Comment 5

[David :Bienvenu]

could you try attaching an imap protocol log by following these instructions:

http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html#imap

thx

Comment 6

[Anders Bruun Olsen]

I have tried to make a log but the file keeps being empty (it gets created)... 

Comment 7

[David :Bienvenu]

could you try with 1.5b - some issues with courier servers have been fixed.

Comment 8

[Ralph Santos]

Hi, regarding this issue I tried Mozilla 1.5beta but couldn't get consistently
satisfactory behavior.

It's worth noting the following:

Client OS: MacOS X (10.2.6)
IMAP Server: UW-IMAP, running on Slackware 8.1
Mozilla server settings of interest:
  * "Show only subscribed folders" enabled
  * "Server supports folders that contain subfolders and messages" disabled

I wound up trying a variety of operations on various folders, of both the
"messages only" and "folders only" type.  I noted whether they appeared in the
subscribe dialog list and whether they appeared in the left pane of the main
window.  Sometimes Mozilla picked up the folder correctly, sometimes Mozilla
refused to acknowledge it per bug 185978 (i.e. it doesn't show up on the main
window, it doesn't appear on the subscribe dialog so that one may subscribe to
it).  It's worth noting that I also created the folder by several different
means.  First, I tried creating the file using an alternate IMAP client talking
to the same server (Apple Mail), sometimes I manipulated the folders directly on
the server using Unix commands.

Note that in all cases, I quit and re-ran Mozilla so that the "before" and
"after" views were on distinct, nonoverlapping IMAP sessions.

Here's what I found:

* create new msg only folder via alt client: OK, appears subscribed
* create new msg only folder on server: OK, appears unsubscribed
* create new folders only folder via alt client: unacknowledged
* create new folders folder on server: unacknowledged
* move msg only folder via alt client: OK
* move msg only folder on server: if subscribed, remembered in old location
until unsubscribed
* move folder only folder (no subfolders) via alt client: recognized in new
location as message-only folder, becomes unacknowledged when unsubscribed
* move folder only folder (no subfolders) on server: unacknowledged

It appears that sometimes a folders-only folder gets incorrectly attributed as a
messages-only folder, which can't be changed after the folder is created.

It is also worth noting that a folder which exists on the server but is
unacknowledged and invisible can be made to appear by creating a subfolder
within it.

Comment 9

[David :Bienvenu]

can you try a recent 1.7 build? I fixed a couple problems in this area.

Comment 10

[ras_isaiah]

Mozilla/5.0 (Windows; U; Windows NT 5.0; de-AT; rv:1.7) Gecko/20040616

subscribing to folders works perfectly smooth now with 'show only subscribed
folders' enabled

thank you

Comment 11

[David :Bienvenu]

thx, resolving wfm