1859791 - Replace in-product abuse report flow with AMO web form

Status: VERIFIED FIXED

(Toolkit :: Add-ons Manager, task, P1)

Description

[Andreas Wagner [:TheOne] [use NI]]

When a user triggers the flow for reporting abuse (e.g. clicking "Report extension" or similar), we currently open a native popup with categories and optional additional information that can be provided.

We want to change that to:

When a user triggers the flow for reporting abuse (e.g. clicking "Report extension" or similar) in Firefox, the user will be sent to the web form on AMO. The URL might be subject to change, but is proposed to be https://addons.mozilla.org/<locale>/<application>/feedback/addon/<guid>/

The minimal amount of information that needs to be included is:

• Add-on ID (also known as GUID, already included in the URL string)
• Version number of the installed add-on

The changes need to be implemented in the Firefox 121 cycle to ensure DSA compliance.

More information: https://docs.google.com/document/d/1NSM5SvrXJcShMFVAe6kXp4AXwSl1gk9xlb6jBWDmcGg/edit

Comment 1

[Andreas Wagner [:TheOne] [use NI]]

Luca and Andrew, could you both double-check the above and confirm it's accurate, complete and what we agreed on? Thanks.

Comment 2

[Andrew Williamson [:eviljeff]]

I confirm.

Comment 3

[Shane Caraveo (:mixedpuppy)]

Dont close this bug, it is attached into our jira tracking and will be the bug we use for the patches.

Comment 4

[Andreas Wagner [:TheOne] [use NI]]

Updated comment 0 to reflect requirements. Please disregard sign-off in comment 2.

Comment 5

[Luca Greco [:rpl] [:luca] [:lgreco]]

Attachment: Bug 1859791 - Replace in-product abuse report flow with AMO web form. r?willdurand!

Comment 6

[Luca Greco [:rpl] [:luca] [:lgreco]]

Attachment: Bug 1859791 - Move prefs enabling the abuse report features only implemented on FirefoxDesktop into FirefoxDesktop prefs file. r?willdurand!

Depends on D192004

Comment 7

[Pulsebot]

Pushed by [e-mail]:
https://hg.mozilla.org/integration/autoland/rev/fc7099fb2210
Replace in-product abuse report flow with AMO web form. r=willdurand
https://hg.mozilla.org/integration/autoland/rev/648aa2777a89
Move prefs enabling the abuse report features only implemented on FirefoxDesktop into FirefoxDesktop prefs file. r=willdurand

Comment 8

[Cristina Horotan [:chorotan]]

https://hg.mozilla.org/mozilla-central/rev/fc7099fb2210
https://hg.mozilla.org/mozilla-central/rev/648aa2777a89

Comment 9

[William Durand [:willdurand]]

Alex, could you please verify this bug? We'd like to enable the pref by default soon.

Comment 10

[Alex Cornestean]

Verified as Fixed. Tested on the latest Nightly (121.0a1/20231117093055) under Windows 10 x64 and Ubuntu 22.04 LTS.

After flipping extensions.abuseReport.amoFormEnabled to true to enable the new AMO feedback form, I reported an installed add-on (https://addons.mozilla.org/en-US/firefox/addon/a-test-extension/), and submitted the report, from all the locations from where an add-on can be reported from:

• three dot menu on the add-on card in about:addons
• from the uninstall panel by checking “Report this extension to Mozilla”
• right click context menu when the add-on is pinned to the toolbar
• right click context menu when the add-on is in the extensions panel
• cog wheel menu when the add-on is in the extensions panel

Reporting the add-on from all the above locations, opens the AMO feedback form in a new tab with the following URL: https://addons.mozilla.org/en-US/firefox/feedback/addon/[e-mail]/

The URL elements do match what was proposed for the URL in comment 0:

• https://addons.mozilla.org = https://addons.mozilla.org
• <locale> = en-US
• <application> = firefox
• feedback = feedback
• addon = addon
• <guid> = [e-mail]

The request properly showed up in the Network tab from the browser toolbox and the request payload contained the following:
{
"addon": "[e-mail]",
"addon_version": "1.0.0",
"location": "addon",
"message": "",
"reason": "does_not_work",
"reporter_email": null,
"reporter_name": null
}

Which matches the minimum information mentioned in Comment 0.

Note that I sent an anonymous report with no other details except the reason.