Thunderbird 115.4.1 (32-bit) hangs on Windows 7. Buggy video driver?
Categories
(Thunderbird :: General, defect)
Tracking
(Not tracked)
People
(Reporter: dave, Unassigned)
Details
(Keywords: hang)
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.0.0 Safari/537.36
Steps to reproduce:
Nothing. Thunderbird hangs when it's idle, in the middle of composing a new e-mail, just about anytime.
Yes, I know Windows 7 is not technically supported anymore but that's what I'm using; I can't upgrade easily to Windows 11. Also, according to the official System Requirements - 115.4.1 posted here: https://www.thunderbird.net/en-US/thunderbird/115.4.1/system-requirements/
"Windows 7 or later" is a supported OS.
Actual results:
I did nothing. Thunderbird just hung. Unfortunately, the Crash Reporter does not come up so I can't generate a stack trace. Also, I can't submit a process dump because it contains confidential information. This happens multiple times a day.
If anyone can recommend any other useful data I can submit to track this down, I'll be happy to do so.
Expected results:
Thunderbird should have worked (should not have hung).
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Comment 1•2 years ago
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Yes, win7 is a supported platform for Thunderbird.
https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems lists steps to try
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Updated•2 years ago
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Comment 2•2 years ago
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Might try disabling hardware acceleration in the Thunderbird settings. Let us know how it goes.
Resolved per whiteboard
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Reporter | |
Comment 4•2 years ago
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Thanks for the suggestion. I'm still testing it with hardware acceleration disabled and no hangs yet, but I'd like to give it a little more time before I'd close this bug. Also, not sure if "closed" is the right status since the bug is still out there. Just disabling a feature doesn't seem like a solution.
It was closed because there was no response from your side
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Comment 6•2 years ago
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If hardware acceleration is causing it, you have a buggy driver (which we can't fix).
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Reporter | |
Comment 7•2 years ago
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What seems a little suspicious is that this problem only started with the 15.x release, whereas hardware acceleration was added to Thunderbird at the end of 2021 and there's been no change in the hardware configuration, settings or platform on our end since July, 2017.
Of course, maybe the bug was always out there.
Was there a change in 15.x that would have exposed this problem?
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Reporter | |
Comment 8•2 years ago
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Sorry, I meant 115.
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Comment 9•2 years ago
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Oh course yes, due to code changes another path would be taken hitting the buggy behavior of the driver.
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Reporter | |
Comment 10•2 years ago
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OK, so that might explain it. Let's wait until next Monday and if we've been hang-free by then, we can probably close it.
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Reporter | |
Comment 11•2 years ago
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Had another hang tonight. Again, I wasn't doing anything. Just left the computer on, came back after dinner and The Bird was hung. I confirmed that hardware acceleration was indeed off.
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Reporter | |
Comment 12•2 years ago
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Another day, another hang...
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Reporter | |
Comment 13•2 years ago
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Three hangs so far today, checked all the obvious things - plenty of free memory, etc.
Think I'll just downgrade back to 102. This release doesn't look like it's ready for primetime yet...
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Reporter | |
Comment 14•2 years ago
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Just finished the downgrade. The old bird is back!
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Comment 15•2 years ago
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An early appropriate test is always Help > Troubleshoot Mode.
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Reporter | |
Comment 16•2 years ago
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OK, thanks for the tip. Will try that when I have a chance.
Description
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