1866152 - Widevine crash on Netflix with Windows

Status: UNCONFIRMED

(Core :: Audio/Video: GMP, defect)

Description

[[:FredM]]

This use case is reproduced on 122.0a1 (2023-11-22) (64 bits) / Windows 11
It was functional last month.

I mean, watching a movie on netflix.com / open a new tab on Netflix.com
=> crash of the first tab netflix on the widevine.

At month, there was a popup in the second tab , saying that netflix was already running.

+++ This bug was initially created as a clone of Bug #1351115 +++

I get Widevine crashes on Netflix.

Steps to reproduce:

1. Play a video
2. Open netflix.com in another tab while the video is playing

Here are a few dumps:
https://crash-stats.mozilla.com/report/index/bp-28078fb0-ebd4-423d-a34d-e96732170327
https://crash-stats.mozilla.com/report/index/bp-507bc92c-8b15-48ce-a57c-464f22170327
https://crash-stats.mozilla.com/report/index/bp-1809d484-3037-41ad-854a-f7d7b2170327

Comment 1

[[:FredM]]

*last month, there was a popup in the second tab , saying that netflix was already running.

Comment 2

[BugBot [:suhaib / :marco/ :calixte]]

The bug has a crash signature, thus the bug will be considered confirmed.

Comment 3

[Jim Mathies [:jimm]]

Here are a few dumps:
https://crash-stats.mozilla.com/report/index/bp-28078fb0-ebd4-423d-a34d-e96732170327
https://crash-stats.mozilla.com/report/index/bp-507bc92c-8b15-48ce-a57c-464f22170327
https://crash-stats.mozilla.com/report/index/bp-1809d484-3037-41ad-854a-f7d7b2170327

None of these appear to have been reported (they aren't showing up). Could you check about:crashes and see if you can get them posted?

Comment 4

[[:FredM]]

Please note that it appears to be more challenging to reproduce the issue on the latest version of the browser (122.0a1) running on Windows 11 (64-bit).

I have already cleaned the crash report folder.
Kindly keep this bug report open, and I will provide further details if I encounter the issue again.

Comment 5

[[:FredM]]

122.0a1 (2023-11-27) (64 bits) Windows 11

Comment 6

[Andrew Osmond [:aosmond] (he/him)]

The crash reports are from the original bug that this was cloned from. Presumably this is a different problem given the original was 7 years ago.

Does this happen with Chrome?

Comment 7

[Andrew Osmond [:aosmond] (he/him)]

(In reply to FredM from comment #5)

122.0a1 (2023-11-27) (64 bits) Windows 11

Does this happen on Windows or Linux? Or both?

Comment 8

[[:FredM]]

Attachment: image.png

Comment 9

[[:FredM]]

I tested only on windows. Please rename the title.

about:crashes is empty : "Aucun rapport de plantage n’a été envoyé."

Comment 10

[[:FredM]]

Attachment: image.png

Comment 11

[[:FredM]]

"about:crashes" is still empty
and when I press on "Envoyer un rapport de plantage", I see nothing, maybe you receive it?

The scenario is watching a movie ( sometimes I am maybe in PIP mode ), and randomly opening a new tab and going on "https://www.netflix.com/browse"

Comment 12

[[:FredM]]

Attachment: image.png

Comment 13

[Jim Mathies [:jimm]]

One of those odd Widevine 'crashes' that doesn't generate a crash report.

Comment 14

[Jim Mathies [:jimm]]

Something might be preventing the widevine plugin from loading. Can you please post your about:support test? Thanks.

Comment 15

[[:FredM]]

Attachment: Informations de dépannage.pdf

Comment 16

[Jim Mathies [:jimm]]

A/V is Windows Defender / MS Firewall, so that isn't the cause.

You have a lot of extensions running, including one specific to Netflix. Could you try accessing Netflix in Safe Mode and see if things work ?

Comment 17

[FlamKeuch]

Same WideVineCDM error (in French: "Le plugin WidevineCdm a planté") when launching any DRM video content (Netflix, Prime Video, https://bitmovin.com/demos/drm) since december 2023.

• WideVineCDM version: 4.10.2710.0
• Firefox: 122.0 64 bits
• Windows 10 22H2
• Laptop: HP 440 G8 / Core i5-1135G7 / Intel Iris Xe Graphics

On the same computer, WideVine DRM works with Opera + Chrome but also hangs on Edge.

Comment 18

[Jim Mathies [:jimm]]

You could try deleting the current cdm out of your profile directory and triggering an update.

Any chance this is related to Bug 1646683 - Netflix and PrimeVideo.com streams do not work with Firefox when application pathname contains certain non-ASCII characters?