1869685 - 115.5.2 starts to a blank screen - 0x80004005 (NS_ERROR_FAILURE) [nsIMsgFolder.server] setFolderPropertiesFromFolder chrome://messenger/content/about3Pane.js:4026

Status: RESOLVED FIXED

(Thunderbird :: Mail Window Front End, defect)

Description

[Ian Tyner]

Attachment: bugzillathunderbird11552.jpg

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:120.0) Gecko/20100101 Firefox/120.0

Steps to reproduce:

I updated Thunderbird today to 115.5.2 and when I open the client, the screen appears to be blank with no accounts or emails listed. Thunderbird does appear to be working, but nothing is visible.

Actual results:

Blank screen and less user interface parts are viewable now.

Expected results:

Should have all accounts listed on the left as usual, and all the emails should be viewable per each account and all of the UI features should be accessible.

Comment 1

[Magnus Melin [:mkmelin]]

Anything in the Error console? Ctrl+Shift+J

Comment 2

[christopher_koehr]

Can confirm this issue after updating to 115.5.2.

Comment 3

[Ian Tyner]

(In reply to Magnus Melin [:mkmelin] from comment #1)

Anything in the Error console? Ctrl+Shift+J

Uncaught (in promise) NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgFolder.server]
setFolderPropertiesFromFolder chrome://messenger/content/about3Pane.js:4026
setServer chrome://messenger/content/about3Pane.js:3922
_createServerRow chrome://messenger/content/about3Pane.js:2005
initServer chrome://messenger/content/about3Pane.js:712
_initMode chrome://messenger/content/about3Pane.js:1991
_toggleMode chrome://messenger/content/about3Pane.js:1948
set activeModes chrome://messenger/content/about3Pane.js:1851
init chrome://messenger/content/about3Pane.js:1504
about3Pane.js:4026
Uncaught (in promise) TypeError: win.messageBrowser is undefined
openTab chrome://messenger/content/mailTabs.js:103
mailTabs.js:103:13
Missing resource in locale en-GB: devtools/client/toolbox.ftl

Comment 4

[Magnus Melin [:mkmelin]]

Is it any different from http://ftp.mozilla.org/pub/thunderbird/releases/115.5.1/ ?
If it is, can you email me the information from Help | Troubleshooting information (tick the "Include account names")

Comment 5

[Ian Tyner]

It is the same, do you know how to revert to an earlier release than 15.5.2?

Comment 6

[Ian Tyner]

Thanks for the help, I was able to revert and it looks like this was a Google Chrome issue. Cheers, Ian

Comment 7

[Wayne Mery (:wsmwk)]

Thanks for the update. But If you reinstalled an older version, then this isn't fixed.

Comment 8

[Magnus Melin [:mkmelin]]

The reporter there made a new install and that cleared things up.
To analyze the cause we'd have to get the prefs.js file to look for clues. Probably the troubleshooting information would have it as well.

Comment 9

[Wayne Mery (:wsmwk)]

(In reply to Magnus Melin [:mkmelin] from comment #8)

The reporter there made a new install and that cleared things up.
To analyze the cause we'd have to get the prefs.js file to look for clues. Probably the troubleshooting information would have it as well.

see https://support.mozilla.org/en-US/questions/1435217

Comment 10

[Magnus Melin [:mkmelin]]

Not enough details to say anything. If idn hostname, it's one of the other bugs.

Comment 11

[Magnus Melin [:mkmelin]]

The reporter had, for some reason, a hostname "2". During url mutation this gets normalized to 0.0.0.2 instead so we can't find the server.

Comment 12

[Magnus Melin [:mkmelin]]

Attachment: Bug 1869685 - avoid blank 3pane for hostname "2". r=babolivier

Comment 13

[[e-mail]]

.SetSpec("imap://"_ns + thisHostname) looks surprising if this is a POP server. Please consider adding a comment or basing the scheme on type.

Comment 14

[Silvia Bonavista i Serrat]

Drive-by comment: Is an IMAP URL really the best choice here? It has quite some processing involved:
https://searchfox.org/comm-central/rev/29cc9f4e0e23700f3f2232bd828ff3a80c78eea5/mailnews/imap/src/nsImapService.cpp#2191-2276.

Comment 15

[Magnus Melin [:mkmelin]]

Without folders it's not doing much extra.

Comment 16

[Pulsebot]

Pushed by [e-mail]:
https://hg.mozilla.org/comm-central/rev/335357b81b0e
avoid blank 3pane for hostname "2". r=babolivier