187323 - images are showing up broken, even though they are working; browser looking for file incorrectly

Status: RESOLVED WORKSFORME

(SeaMonkey :: Bookmarks & History, defect)

Description

[M. Turner]

User-Agent:       Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.2.1) Gecko/20021130
Build Identifier: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.2.1) Gecko/20021130

I'm having issues with broken images all over Mozilla. The same images show up
just fine in Netscape 6.2 and IE 5 on the same system. I'm confused, but it
seems there is a difference whether the images are listed as being
http://www.domain-name.com/image.jpg or http://domain-name.com/image.jpg In the
latter, it's not showing up, but if you add the "www" to the address of the very
same image, it shows up successfully.

An example is this image:
http://members.aol.com/xxrolettexx/images/me1.jpg

I get this error when it attempts to find the server:
The file /xxrolettexx/images/me1.jpg can not be found. Please check the location
and try again.

It looking for it as a file without the http:// and domain information? I
clearly entered it with that information.

I'm using the following:
Mozilla 1.2.1

Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.2.1) Gecko/20021130

On Windows 98SE with RoadRunner Cable Modem.

Help?

Reproducible: Always

Steps to Reproduce:
1. Surf web. Image that you know to be correct is broken.
2. Right-click - View Image and instead of getting image, will get the following
error: "The file /filename.jpg can not be found. Please check the location and
try again."
3. Add in "www" to the address of the image in the to address bar.
4. Image loads successfully
Actual Results:  
If you manually add in the "www" after the "http://" the image loads. If you do
not (or can not, such as on a page which contains images and you can not edit
the source code), the image simply will not load.

Expected Results:  
Load the image with or without the inclusion of "www" in the address.

http://domain-name.com/image.jpg SHOULD work just fine. It does not. It instead
requires it to be http://www.domain-name.com/image.jpg

For some reason, it seems (by the error message) to be looking for the image as
a LOCAL file and not a web file without the www included.

This means, when surfing, I randomly encounter "broken" images which are not
actually broken at all. This is an especial hinderance when the images are used
in an image map for navigation on a site - you can no longer navigate the site.
(an example is the image maps on www.neopets.com such as seen on this page:
http://www.neopets.com/objects.phtml and this page:
http://www.neopets.com/explore.phtml )

Mozilla 1.2.1

Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.2.1) Gecko/20021130

On Windows 98SE with RoadRunner Cable Modem.

Comment 1

[Bill Mason]

*** Bug 187324 has been marked as a duplicate of this bug. ***

Comment 2

[Bill Mason]

*** Bug 187325 has been marked as a duplicate of this bug. ***

Comment 3

[Frederic Bezies]

Reporter: are you sharing a profile between NS 6.2 and Mozilla ?

If so, please, create a profile for each browser.

Try to clean your cache, or even your profile (see Mozilla releases notes to
find it) and to find what files can be deleted without danger.

Image loading (for given URL) works for me using a current CVS trunk build -
WinXP-Sp1.

Comment 4

[Jo Hermans]

The url doesn't make any difference for Mozilla. But
http://www.domain-name.com/image.jpg and http://domain-name.com/image.jpg are
*not* the same urls (or the same images) ! It's the job of the DNS-server of
domain-name.com to make sure that they're mapped on the same ip-address. Most
DNS-servers don't do that (so the www is mandatory). If you see a problem with
that, it's a configuration problem with the webserver or its DNS-server.

I have no problem with neopets.com btw. Bug 97339 mentions that you can use
account moztester (passw mozqa) to log in this site.

Comment 5

[M. Turner]

>>>>>Reporter: are you sharing a profile between NS 6.2 and Mozilla ? If so,
please, create a profile for each browser.

Yes, I am because I have multiple mail accounts which I used Netscape for and am
now using Mozilla for. If I had to recreate all the account information and all
my archived mail, in a new profile, it just wouldn't be worth the work for me!
We're talking *thousands* of emails and such.

>>>>>Try to clean your cache, or even your profile (see Mozilla releases notes
to find it) and to find what files can be deleted without danger.
I clean it out about once a week. However, the images that show broken, are
showing fine in NS 6.2

>>>>>>Image loading (for given URL) works for me using a current CVS trunk build
- WinXP-Sp1.
It's only *sometimes* when the images are not working. It's looking for the
images as a LOCAL FILE instead of as a web file. IE and NS do not do this on the
same exact images.

Comment 6

[Joe Infla]

WFM on all urls mentioned.
Reporter: Please read the following section of the Moz 1.2.1 Release Notes. 
http://www.mozilla.org/releases/mozilla1.2.1/#prefs
Create a new profile and test the same urls.  If the problem persists, please
reopen this bug.