1873737 - Unable to open support Chat window on eddiebauer.com

Status: RESOLVED WORKSFORME

(Core :: DOM: Content Processes, defect, P2)

Description

[Ksenia Berezina [:ksenia]]

We've received a report in https://github.com/webcompat/web-bugs/issues/131264 where it's impossible to open the support "Chat" window on eddiebauer.com.

To reproduce:

1. Visit https://www.eddiebauer.com/my-account?view=dashboard in Firefox desktop
2. Locate the chat button at the bottom right corner and click on it.

Expected:
Chat window opens up
Actual:
Nothing happens

The issue goes away by setting fission.autostart to false and restarting the browser.
From https://github.com/webcompat/web-bugs/issues/131264#issuecomment-1870578801:

Last good build 2021-12-13
First bad build 2021-12-14
Changelog: https://hg.mozilla.org/mozilla-central/pushloghtml?fromchange=c9d499871dc8c87d1f138d1a954b675df5030a43&tochange=06c7b4e2d14be1ee8050d6c1eb1ab1bab19ac3c2

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

Set release status flags based on info from the regressing bug 1732358

:nika, since you are the author of the regressor, bug 1732358, could you take a look? Also, could you set the severity field?

For more information, please visit BugBot documentation.

Comment 2

[Nika Layzell [:nika] (ni? for response)]

I see no chat bubble on that page, even after signing up for an account. This may be a region-specific feature.

My vague guess from this being only an issue with fission.autostart, and according to the webcompat bug the chat bubble being implemented using a cross-origin iframe, is that perhaps this is caused by some kind of APZ input targeting issue.

Leaving a ni? for :hsinyi to find someone US-based who might be able to reproduce & figure out what's happening.

Comment 3

[Hsin-Yi Tsai (she/her) [:hsinyi]]

I'll find someone to take a look. I can reproduce this issue on Firefox and can confirm that it works on Chrome, not restricted by the location as the webcompat report stated.

Comment 4

[Hsin-Yi Tsai (she/her) [:hsinyi]]

Hi Oliver! Care to investigate and debug this?

Comment 5

[BugBot [:suhaib / :marco/ :calixte]]

Set release status flags based on info from the regressing bug 1732358

Comment 6

[Artur Iunusov]

was able to reproduce it on Firefox 122.0.1 (Windows 11)

Comment 7

[Artur Iunusov]

taking a look

Comment 9

[Hsin-Yi Tsai (she/her) [:hsinyi]]

Clearing my NI, as Artur is taking a look at this already.

Comment 10

[Artur Iunusov]

UPDATE: it seems that something was changed on the website itself. Or the Firefox.
And chat in OOP iframe is working again.

Comment 11

[Liam England]

I can no longer reproduce the issue either.