Thunderbird freezes a few times a day.
Categories
(Thunderbird :: General, defect)
Tracking
(Not tracked)
People
(Reporter: msmola, Unassigned)
References
Details
(Keywords: regression)
Attachments
(1 file)
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84.48 KB,
image/jpeg
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Details |
thunderbird-console.jpg
What means this after running Thunderbird (console) ?
TypeError: Headers.set: cf_use_ob=443; path=/; expires=sun, 10-mar-24 11:06:08 gmt is an invalid header name. Utils.sys.mjs:245:21
onload resource://services-settings/Utils.sys.mjs:245
forEach self-hosted:203
onload resource://services-settings/Utils.sys.mjs:241
I have an open console. Thunderbird hasn't frozen yet today, but errors are gradually appearing in the console:
TypeError: Headers.set: cf_use_ob=443; path=/; expires=sun, 10-mar-24 11:16:39 gmt is an invalid header name. Utils.sys.mjs:245:21
NotFoundError: No such JSWindowActor 'DevToolsFrame' 4
NS_ERROR_NOT_AVAILABLE
Error: Polling for changes failed: Server error 503 Service Unavailable.
pollChanges resource://services-settings/remote-settings.sys.mjs:324
RemoteSettingsComponents.sys.mjs:20:15
Win11 Pro, 64bit, 23H2. Almost clear instalation, only FF and Thunderbird
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Comment 4•3 months ago
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- Start Windows in safe mode with networking enabled - https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
- Still In Windows safe mode, start Thunderbird in Troubleshoot Mode - https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird
Does problem go away?
My Dell ntb has disabled all network hw for "Safe mode with network" under Win11 - weird.
Btw - I have nothing addons in Thunderbird, rearanged windows with mails only.
I will try run Thunderbird in troubleshoting mode only and I will see.
All day I had Thunderbird in troubleshooting mode with disabled add-ons (btw, I don't have any add-ons installed), Win11Pro was in standard mode.
Thunderbird didn't freeze ! But there in console were some errors - I will try put here picture with it.
It seems, problem will be in thunderbird.
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Comment 8•3 months ago
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Errors in screen shot include ConnectionRefusedError and NetworkTimeoutError.
related to bug 1868160? Or something in https://mzl.la/3IyQT5i ?
How should I know? I just turned on the console to see if any errors were displayed, and then I attached a screenshot. That's all. Whole day I've just been receiving and checking or deleting emails. Freezing for me manifests as when I come to the laptop, click on the opened Thunderbird, but it doesn't respond. Not freezing during copying, deleting, sending...
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Comment 10•3 months ago
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It looks like from the console you are using POP3 for incoming mail and SMTP for outgoing mail (to send mail).
How many accounts do you have? Do they all use POP3/SMTP? Do all of your accounts fail or freeze or just don't respond?
Can you state who the mail provider is (that is, gmail, yahoo, etc.).
Did this just start failing or were you using previous TB versions that worked OK?
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Reporter | |
Comment 11•3 months ago
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All my accounts use POP3/SMTP, a total of 12 (gmail, Microsoft, custom server..., seznam.cz). I can't say what's failing because Thunderbird simply stops responding at one point, and I have to close it (cross - followed by a Microsoft error message) or kill it. It started after updating to the new version (115) under Win10 (even after experiencing issues with version 115, I tried downgrading back to the old version (1x0), and it was problem-free again...) The previous versions (10x) was fully stable, I never had any problem.
I tried run115 in "troubleshooting mode" overnight again today, and everything is fine again. Simply launching Thunderbird in "troubleshooting mode" ( and nothing checked!), and Thunderbird is fully stable. Win11Pro, 8GB RAM, SSD. My problem basically follows up 1865258, which was closed.
What all is disabled in "troubleshoting mode" ? Aside from the appearance of the email windows (columns for From, To, Date, Attachments...), could the problem be somewhere here?
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Comment 12•3 months ago
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So TB runs OK with v102 but "locks up" with v115? I assume you are using the same profile with both versions? If so, did you have to run with option --allow-downgrade when you went from 115 back to 102? Without that option, TB typically demands a new profile be created if you want to move to a lower number release version.
And you say that running 115 in "troubleshoot" mode also works OK. All troubleshoot mode (also called "safe" mode) does is disable any addons and sets some preferences back to default. You say you don't have addons and no extensions so that shouldn't be a factor. So it leaves only preferences as a factor. Have you made any special settings with "Config Editor" to change any preferences?
Under Help/Troubleshooting Info it shows some possible preferences that may have been changed, so you might check there is you don't remember setting any preferences. However, I don't think it shows all that are set to non-default values.
So you might also try creating a new profile and set up one of your accounts in the new profile and see if that helps with 115. To set up a new profile you have to start TB with the -p command option, i.e., in shortcut run tb as thunderbird.exe -p.
Finally, when you say TB locks up, does it respond to anything at all. For example, can you do ctrl-shift-j and bring up the error console? If so, it might contain relevant info. If you can't open the console after TB locks up, you might need to run TB with option
thunderbird.exe --jsconsole -p --allow-downgrade to see the console window during runtime (the -p, for selecting/creating a profile and --allow-downgrade can be include if needed). Either that or just bring up the console window before TB locks up with crtl-shift-j and see if any errors are reported there.
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Comment 13•3 months ago
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I'll go ahead and also ask about your POP3 accounts. There is an issue with 115 POP3 accounts when there are too many messages left on the server (Bug 1875633). But the problem was not causing a lock up or freeze but just an obscure error message reported due to the POP3 server dropping the connection and the user was unable to receive new messages. Only if you have 1000s of messages on any of your POP3 server accounts can this be a problem. But again, this doesn't cause a lock up or total system freeze.
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Comment 14•3 months ago
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I have 2nd pc, where I am reading time to time w-mails with remove from servers, so I cannot to have a lot of messages on servers.
Btw - it seems, 115 freeze in "troubleshot mode" too. But not so frequently (resp. yesterday once, today once). Today I will try "troubleshot mode" with disabled add-ons( but i have no one installd) and with button for "restore panels".
I am affraid, finaly solution will be downgrade back to 10x.
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Comment 15•3 months ago
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ims,
How many pop accounts, and how many messages on the server?
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Comment 16•3 months ago
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15 days ago I wrote ... 12 POP accounts.
Minimum messages on servers, because I am remove messages from servers on next PC in outlook cca one in week.
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Comment 17•2 months ago
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I am having the same problem on build 125.0b2 (64-bit). And yesterday 3/27/24 it kept asking for my password for my Outlook E-Mail , I tried to supply the answer and it kept FAILING which seemed to lock things up WORSE! I finally remover that ONE E-Mail ACCOUNT and REINSTALLED it and things calmed down. Something MUST have gotten corrupted.
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Comment 18•19 days ago
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Still freeze !
Description
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