1889929 - [snap] Thunderbird 115.9.0-1 Snap will not open hyperlinks in messages

Status: RESOLVED WORKSFORME

(Thunderbird :: Untriaged, defect)

Description

[j.b.huber]

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:124.0) Gecko/20100101 Firefox/124.0

Steps to reproduce:

I tried to open a hyper link in a message. The hyperlink did not open in an external browser.

My Thunderbird snap was updated a few days ago to 115.9.0-1. Since then, I cannot open any hyperlinks in any messages. I am running Ubuntu 20.04 LTS. Opening hyperlinks in emails was working fine prior to the upgrade.

Actual results:

The hyperlink did not open in an external browser. The console logs the following error whenever a hyperlink is clicked:
NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIHandlerInfo.launchWithURI] ContentDispatchChooser.sys.mjs:76

Expected results:

The hyperlink should have opened in an external browser, like it did before the upgrade.

As far as I can tell from the TB settings, TB is set up to "Use System Handler (default)" for "HTML document". I can set the system browser to Chrome or FireFox, but the problem still persists. Hyperlinks open just ifne from other documents, like LibreOffice documents.

The snap information is below:
huber@t5610:~$ snap info thunderbird
name: thunderbird
summary: Mozilla Thunderbird email application
publisher: Canonical✓
store-url: https://snapcraft.io/thunderbird
contact: https://launchpad.net/distros/ubuntu/+source/thunderbird
license: unset
description: |
Thunderbird is a free and open source email, newsfeed, chat, and calendaring client, that’s easy to set up and customize. One of the core principles of Thunderbird is the use and promotion of open standards - this focus is a rejection of our world of closed platforms and services that can’t communicate with each other. We want our users to have freedom and choice in how they communicate.
commands:

• thunderbird
  snap-id: k1Ml1O9GzSO2QftV0ZlWSbUfQ78nN460
  tracking: latest/stable
  refresh-date: 5 days ago, at 09:41 CDT
  channels:
  latest/stable: 115.9.0-1 2024-03-20 (460) 145MB -
  latest/candidate: 124.0-1 2024-03-13 (459) 150MB -
  latest/beta: 124.0b5-1 2024-03-12 (456) 150MB -
  latest/edge: ↑
  installed: 115.9.0-1 (460) 145MB -

Comment 1

[thomas]

Have exactly the same problem.

Comment 2

[favtrabajo]

Same here. In my case it happens after upgrading Kubuntu to 24.04 from 23.10.
I've tried the "usual" solutions given on internet searches but nothing works:

• Change in the Editor Config the "network.protocol-handler.warn-external.http(s)" to true: nothing
• Configure default browser in KDE settings and by terminal with "update-alternatives --config x-www-browser": nothing
• The right-click option "Open link in browser" on url link do nothing also.
• Change option in thunderbid, in Settings, in General scroll down until you find Files & Attachments: nothing

$ snap info thunderbird
name: thunderbird
summary: Mozilla Thunderbird email application
publisher: Canonical✓
store-url: https://snapcraft.io/thunderbird
contact: https://launchpad.net/distros/ubuntu/+source/thunderbird
license: unset
description: |
Thunderbird is a free and open source email, newsfeed, chat, and calendaring client, that’s easy
to set up and customize. One of the core principles of Thunderbird is the use and promotion of
open standards - this focus is a rejection of our world of closed platforms and services that
can’t communicate with each other. We want our users to have freedom and choice in how they
communicate.
commands:

• thunderbird
  snap-id: k1Ml1O9GzSO2QftV0ZlWSbUfQ78nN460
  tracking: latest/stable
  refresh-date: hoy a las 14:01 CEST
  channels:
  latest/stable: 115.11.0-2 2024-05-23 (478) 145MB -
  latest/candidate: 124.0-1 2024-04-18 (472) 150MB -
  latest/beta: 126.0b3-1 2024-05-07 (477) 152MB -
  latest/edge: ↑
  installed: 115.11.0-2 (478) 145MB -

Comment 3

[favtrabajo]

Just for workaround I find that if you install the deb package given by mozilla this functionality comes back, here a link with the process:
https://ubuntuhandbook.org/index.php/2024/03/install-thunderbird-deb-ubuntu-2404/
It's not a good solution but it works in the meanwhile.

Comment 4

[David Pyke]

Still happening in 128.9.0esr (64-bit). Is there a possible workaround beyond avoiding the snap version?

Comment 5

[favtrabajo]

For me is working some time ago, I can't remember when but it started working on its own, I didn´t do anything special...
I'm in Kubuntu 24.10.
$ snap info thunderbird
name: thunderbird
summary: Mozilla Thunderbird email application
publisher: Canonical✓
store-url: https://snapcraft.io/thunderbird
contact: https://www.thunderbird.net/contact/
license: unset
description: |
Thunderbird is a free email application that’s easy to set up and customize - and it’s loaded with
great features!
commands:

• thunderbird
  snap-id: k1Ml1O9GzSO2QftV0ZlWSbUfQ78nN460
  tracking: latest/stable
  refresh-date: hace 14 días, a las 18:02 CET
  channels:
  latest/stable: 128.8.1esr-1 2025-03-20 (684) 220MB -
  latest/candidate: 128.9.0esr-3 2025-04-01 (702) 220MB -
  latest/beta: 138.0b1-2 2025-04-03 (704) 234MB -
  latest/edge: ↑
  installed: 128.8.1esr-1 (684) 220MB -

Comment 6

[Wayne Mery (:wsmwk)]

seb, have you seen this?

Comment 7

[seb128]

No, that's not something we are aware off. If anyone still seeing the issue with the current version and does the desktop environment in use makes a difference?

Comment 8

[thomas]

(In reply to seb128 from comment #7)

No, that's not something we are aware off. If anyone still seeing the issue with the current version and does the desktop environment in use makes a difference?

Seems to be fixed since a couple of versions.