1891326 - Mismatch of email header to email; wrong email appears in preview and when opening email

Status: RESOLVED DUPLICATE of bug 1890230

(Thunderbird :: Mail Window Front End, defect)

Description

[Real Nameo]

Attachment: thunderbird css-header mismatch bug.png

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.0.0 Safari/537.36

Steps to reproduce:

I see an email in my inbox, from "Joe". When I select it, the preview window shows a different email, a completely different one, from "Bob". When I double-click the email header in the (gmail) inbox, it appears as the email from "Bob".

Logging in to gmail directly, I see that it is in fact the email from "Joe", and that the email from "Bob" is not located in the inbox (I had moved this email to a subfolder of the inbox, otherwise known as a gmail label).

It seems like a pretty significant error.

Actual results:

I have tried deleting the cache, to no avail. Closed and re-opened TB, to no avail.

Expected results:

When I click or double-click the email from "Joe", it should show the email from "Joe".

I appear to have the same problem as mentioned above. However, sometimes I get some weird formatting issue as well as shown in the included screenshot. Along with the header mismatch, sometimes the email will only display in css or whatever language is being used. But not all time time. Sometimes it's just the mismatch problem. I would have included screenshots for both but could only include one. This has never happened before and only started happening recently. Any ideas? How do I do that "folder reset" like the previous reporter mentioned fixed his problem? I'm not super techy, but can follow clear instructions well.

Thanks!

Comment 1

[Magnus Melin [:mkmelin]]

Right click the folder, then hit the Repair Folder button.

Comment 2

[Wayne Mery (:wsmwk)]

nofreedom,

Have you had trouble since?
And if you have, does 128.3.3 or newer solve it for you?