1894590 - reCaptcha Spins Infinitely after Clicking the Checkbox

Status: RESOLVED DUPLICATE of bug 1894735

(Firefox :: Untriaged, defect)

Description

[Connor]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:125.0) Gecko/20100101 Firefox/125.0

Steps to reproduce:

For reference, I'm running v125.0.3 of Firefox on a 64-bit Windows 11 Pro laptop.

Try to go to a website or form that requires reCaptcha. Click the checkbox.

Actual results:

reCaptcha continues to spin infinitely instead of switching to a checkmark. "I'm human" verification that reCaptcha is supposed to provide fails, and the website or form requiring reCaptcha does not allow the user to proceed.

Expected results:

Depending on the website, when the checkbox was clicked, reCaptcha should've either

1. Changed from a spinning circle to a green checkmark after a few seconds OR

2. It should've asked the user to select objects from a number of pictures before then switching to a green checkmark or telling the user to try again.

Comment 1

[Connor]

I've also attempted to load a page with reCaptcha using Firefox's built in Troubleshooting Mode, and the issue remained unresolved. I also loaded the same page in Microsoft Edge, and reCaptcha worked as intended, so the issue doesn't seem to be with reCaptcha itself.

Comment 2

[packn366]

Same here, v125.0.3 of Firefox on a 64-bit Windows 10 Pro and Home so 2 different PCs get same issue.

Comment 3

[cdpinedao]

Same here, ball just spills infinitely. Might be related to bad JSON format response from Google service.
Firefox v125.0.3 on 2 different Windows 10 Enterprise 22H2 Build 19045.4533 machines.
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:125.0) Gecko/20100101 Firefox/125.0.

Comment 4

[Intrepid]

reCaptcha completely BROKEN in FireFox 125.0.3
Clicking on a reCaptcha causes it to spin indefinitely.
Test Here:
https://safebrowsing.google.com/safebrowsing/report_phish/?hl=en
OR Here:
https://phishing.eset.com/en-us/report

Also See report: https://bugzilla.mozilla.org/show_bug.cgi?id=1894735

Comment 5

[jscher2000]

More user comments at:

• https://www.reddit.com/r/firefox/comments/1ci2w4c/cannot_get_pass_recaptcha_anymore/
• https://support.mozilla.org/questions/1446332
• https://support.mozilla.org/questions/1446369

There is an error in the console when the spinner just spins, along the lines of:

Uncaught https://www.gstatic.com/recaptcha/releases/WQcDpAcHn0sjM6ZiVkU8JwNH/recaptcha__en.js
cause: TypeError: oB is not a function
message: "Error in protected function: oB is not a function"

I have no idea whether that or the accompanying stack is useful for diagnosis.

Comment 6

[Alice0775 White]

UA spoofing general.useragent.override = "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36" seems workaround.

Comment 7

[Alice0775 White]

[Tracking Requested - why for this release]: reCaptcha does not work.