Closed Bug 1900533 Opened 4 months ago Closed 11 days ago

Message window blank and freeze until restart - NS_ERROR_UNEXPECTED browser-custom-element.js:457

Categories

(Thunderbird :: Message Reader UI, defect)

Thunderbird 115
defect

Tracking

(Not tracked)

RESOLVED DUPLICATE of bug 1879355

People

(Reporter: johnsonlam.hk, Unassigned)

Details

(Keywords: hang, testcase, triaged)

Attachments

(3 files)

21.31 KB, text/plain
Details
20.57 KB, application/octet-stream
Details
21.79 KB, application/octet-stream
Details
Attached file err.txt

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36

Steps to reproduce:

Click an URL (https://shop.outletexpress.com.hk/index.php?route=account/order/info&order_id=108178) and message window goes blank and not responding.

Actual results:

Message window freeze (hang up), not responding anymore until restart Thunderbird.

Please attach a sample email as .eml

johnson,
If you have trouble saving the message, try first starting Thunderbird in safe mode

Flags: needinfo?(johnsonlam.hk)
Keywords: testcase-wanted
Whiteboard: [closeme 2024-06-15]

OK

Flags: needinfo?(johnsonlam.hk)

johnsonlam, thanks for adding the testcase.

Attaching the testcase as a file is preferred so we can be sure it is complete. Please use the button at https://bugzilla.mozilla.org/show_bug.cgi?id=1900533#attachments-add-link

Flags: needinfo?(johnsonlam.hk)
Keywords: testcase-wanted
Whiteboard: [closeme 2024-06-15]
Attached file 1.eml

Thunderbird cannot show the content and freeze until a restart of the program.
Valid till 115.12.2 (64-bit).

Flags: needinfo?(johnsonlam.hk)
Attached file 2024-06-04 1023.eml

Click the bottom of the button will make Thunderbird freeze, until restart the program.

Sorry I miss the attachment button and pasted the long email message.

(In reply to johnsonlam.hk from comment #7)

Created attachment 9411695 [details]

When loaded from a folder, when clicking on the button I get

Uncaught NS_ERROR_UNEXPECTED: 
    get remoteType chrome://global/content/elements/browser-custom-element.js:457
    changeRemoteness resource:///modules/MailE10SUtils.sys.mjs:73
    displayMessage chrome://messenger/content/aboutMessage.js:236
    displayMessage chrome://messenger/content/about3Pane.js:5892
    _onSelect chrome://messenger/content/about3Pane.js:4505
    handleEvent chrome://messenger/content/about3Pane.js:4327
    onSelectionChanged chrome://messenger/content/tree-view.mjs:1712
    _selectSingle chrome://messenger/content/tree-view.mjs:1515
    handleEvent chrome://messenger/content/tree-view.mjs:422
7 browser-custom-element.js:457
    get remoteType chrome://global/content/elements/browser-custom-element.js:457
    changeRemoteness resource:///modules/MailE10SUtils.sys.mjs:73
    displayMessage chrome://messenger/content/aboutMessage.js:236
    displayMessage chrome://messenger/content/about3Pane.js:5892
    _onSelect chrome://messenger/content/about3Pane.js:4505
    handleEvent chrome://messenger/content/about3Pane.js:4327
    onSelectionChanged chrome://messenger/content/tree-view.mjs:1712
    _selectSingle chrome://messenger/content/tree-view.mjs:1515
    handleEvent chrome://messenger/content/tree-view.mjs:422

... and indeed, that tab is no longer able to load any messages.

For viewing as .eml from file, it's actually loading a google form into the message pane. Which should not happen either.

Severity: -- → S2
Status: UNCONFIRMED → NEW
Ever confirmed: true
Keywords: testcase, triaged
Keywords: hang

Does it still happen in version 128?

Flags: needinfo?(johnsonlam.hk)
Summary: Message window blank and freeze until restart → Message window blank and freeze until restart - NS_ERROR_UNEXPECTED browser-custom-element.js:457

On daily, the message doesn't display - just displays blank (so can't click the link).

Updated to latest version still the same blank page, if the link launch in browser will be totally fine:

https://shop.outletexpress.com.hk/index.php?route=account/order/info&order_id=108178

Flags: needinfo?(johnsonlam.hk)

This is actually a dupe of bug 1879355, reproducible with the {second attached EML file}(https://bugzilla.mozilla.org/attachment.cgi?id=9411695) on Daily, fixed by the patch provided there.

Status: NEW → RESOLVED
Closed: 11 days ago
Duplicate of bug: 1879355
Resolution: --- → DUPLICATE
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