Open Bug 1901546 Opened 4 months ago Updated 17 hours ago

comcast connection failures cause flood of "Login to server ---- with username ---- failed." which are hard to get rid of and leave Tbird partially disabled. High system memory. (pop)

Categories

(Thunderbird :: General, defect)

Thunderbird 115
Unspecified
Linux
defect

Tracking

(Not tracked)

UNCONFIRMED

People

(Reporter: barry.abel, Unassigned, NeedInfo)

References

(Blocks 1 open bug)

Details

(Keywords: memory-leak, Whiteboard: [closeme 2024-10-01])

User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36

Steps to reproduce:

I had Thunderbird set to check my accounts every 5 minutes. I stepped away from my computer for several hours, and the ISP that several of them are on appears to have been having problems accepting logins for quite some time.
This occurred in Thunderbird 115.11.0 on Manjaro Xfce.

Actual results:

When I returned to the computer, dozens of the following messages were on my screen: "Login to server ---- with username ---- failed." Dismissing individual messages was difficult until I got the messages in the proper sequence, and system memory usage was dangerously high on my computer that has only 8 GB of RAM. Even once I managed to dismiss all of the messages, the following was happening:

  1. Clicking on a different folder in the folder pane didn't cause the new folder's messages to appear, although the folder's name was selected.
  2. I couldn't open a new Thunderbird window, tab, or even Help-About dialog box.
  3. Exiting Thunderbird caused the Thunderbird window to disappear, but the Task manager showed that the program was still active several minutes later, until I rebooted the computer.

In a silver lining, I was at least able to scroll through the list of folders to see which had new messages, so that I could write them down and check them when I restarted Thunderbird.

Expected results:

Well, clearly not the above. A balance needs to be struck between prompting for feedback if the user is present and preserving functioning of the program and the system if the user isn't responding to the prompts for action.

Component: Untriaged → General
OS: Unspecified → Linux
Summary: Seemingly unlimited messages about login failure stress system memory, are hard to get rid of, and leave Tbird partially disabled → comcast connection failures cause flood of "Login to server ---- with username ---- failed." which are hard to get rid of and leave Tbird partially disabled. High system memory. (pop)
See Also: → 1789623

Is it happening in version 128?

Flags: needinfo?(barry.abel)

Also, if you change the mail check interval to something like 15, does the rate of memory increase change?

See Also: → 1889488
Whiteboard: [closeme 2024-10-01]

system memory usage was dangerously high

How much memory was Thunderbird using?

Blocks: 1330872
You need to log in before you can comment on or make changes to this bug.