member.teladoc.com - Firefox is an unsupported browser
Categories
(Web Compatibility :: Site Reports, defect, P3)
Tracking
(Not tracked)
People
(Reporter: ksenia, Unassigned)
References
(Depends on 1 open bug, )
Details
(Keywords: webcompat:needs-contact, Whiteboard: [webcompat-source:web-bugs])
User Story
platform:windows impact:unsupported-warning configuration:general affects:all
Environment:
Operating system: Windows 7
Originally reported Firefox version: Firefox 100.0
Last reproduced with the following UA: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:126.0) Gecko/20100101 Firefox/126.0
Platforms reproduced on: windows
Additional notes:
Based on the comments made by the users
Steps to reproduce:
Can no longer make a mental health appointment on Teladoc with Firefox. It's completely broken: When trying to make a mental health appointment in Firefox on Teladoc, the page will show Teladoc's custom spinner. Even waiting for 2 hours (I tested it for that long) yields no results beyond the spinner.
Things I've already done:
- Uninstalled and then reinstalled Firefox.
- Tested with a brand new Firefox profile with absolutely no user extensions, no user plugins, and no user setting modifications.
- Repeated tests a total of 10 times on multiple dates to confirm this issue beyond any reasonable doubt.
- Contacted Teladoc. They told me they do not have test accounts to share to help debug. They also told me that only Chrome is supported and I should "just switch to Chrome". Um, no.
Recommendation: Contact the Mozilla team and have someone there with a Teladoc account perform thorough testing. Either that, or create an account on Teladoc by clicking the 'Get Started' button on https://member.teladoc.com/signin
Teladoc is literally used by millions of people, and having it not work in Firefox needs to be addressed promptly.
Thank you.
Actual Behavior:
Page not loading correctly
Created from https://github.com/webcompat/web-bugs/issues/104670
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Reporter | |
Updated•3 months ago
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Description
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