1905372 - Unable to upload files to the media gallery due to missing Upload file button

Status: NEW

(support.mozilla.org :: Knowledge Base Software, defect)

Description

[Alice Wyman]

Attachment: KBsoftwareUploadFileBug.png

STR:

1. Go to https://support.mozilla.org/en-US/gallery/images
2. Click the Upload a New Media File button.
3. Click the Browse button and add an image to upload.

Expected behavior
The full modal is displayed.

Actual behavior
The modal is not fully displayed and the Upload file and Cancel buttons are not visible.

I had to either change my Windows 10 display settings scale and layout [*] or change the Windows taskbar position from the bottom to the right and extend the Firefox window to the end of the screen to show the missing "Upload file" button. This has been the case for at least a number of weeks for me (en-US file uploads.)

[*] My Windows 10 laptop Display settings under Scale and layout have always been at the default "125% (Recommended)" setting. The bottom of the "Upload a New Media File" box is now cut off with this setting so the "Cancel" and "Upload File" buttons are missing. The buttons are shown if I change my Windows Display setting to 100% but that is not the preferred setting for my computer. Related Microsoft forum thread

I posted a comment to the related github issue, https://github.com/mozilla/sumo/issues/1822 that this issue affects Desktop as well as Mobile devices. I initially reported this in bug 1724648 comment 2. See also bug 1724648 comment 5 from Emil Ghitta, indicating that the fixes for https://github.com/mozilla/sumo/issues/1822 and https://github.com/mozilla/sumo/issues/1823 will also resolve this bug.

Comment 1

[Roland Tanglao :rolandtb :adobo :sinigang :mapotofu previous tour of duty profile: https://bugzilla.mozilla.org/user_profile?login=rtanglao%40mozilla.com]

I see this bug in Windows 11 as well but not macOS