Open Bug 1907509 Opened 1 year ago Updated 2 months ago

www.ups.com - "Access denied" when attempting to login

Categories

(Web Compatibility :: Site Reports, defect, P1)

Product:
Web Compatibility
Component:
Site Reports
Platform:
Desktop
macOS
Type:
defect

Tracking

(Webcompat Priority:P3, Webcompat Score:3)

Project Flags:
Webcompat Priority P3
Webcompat Score 3

People

(Reporter: rbucata, Unassigned)

References

(Depends on 1 open bug,
URL
)

Details

(Keywords: regression, webcompat:site-report, Whiteboard: [webcompat-source:web-bugs][webcompat:sightline])

User Story

platform:linux
impact:site-broken
configuration:general
affects:some
branch:release
user-impact-score:45

Environment:
Operating system: macOS 14.5 (23F79)
Firefox version: ff nightly 130.0a1 (2024-07-11) (64-bit)/ Firefox Release 128.0

Steps to reproduce:

  1. Navigate to: https://www.ups.com/lasso/login
  2. Input email and proceed
  3. Observe

Expected Behavior:
The password field is displayed

Actual Behavior:
Access is denied is shown

Notes:

  • Reproduces regardless of the status of ETP
  • Reproduces in Firefox Nightly
  • Does not reproduce in Firefox Release, and Chrome

Created from https://github.com/webcompat/web-bugs/issues/138982

Severity: -- → S2
User Story: (updated)
Depends on: 1903597
Keywords: webcompat:site-report

Raul, can you still reproduce this? I can't. ups.com is using Akamai so this was likely bug 1903597

Flags: needinfo?(rbucata)

This works for me now as well, both on Mac and Windows

Tested with:

Browser / Version: Firefox Release 130.0.1 (64-bit)/ Firefox Nightly 132.0a1 (2024-09-26) (64-bit)
Operating System: Windows 10 PRO x64
Operating System: Mac Ventura 13.1

Flags: needinfo?(rbucata)

I just got this on Linux:

Access Denied
You don't have permission to access "http://www.ups.com/lasso/login" on this server.

Reference #18.6624c317.1732250129.36f96cba

https://errors.edgesuite.net/18.6624c317.1732250129.36f96cba

No problems on Mac or Windows. If this is bug 1903597, and it likely is, this is likely only Linux, and may well be intermittent, and only affect some users.

User Story: (updated)
Whiteboard: [webcompat-source:web-bugs] → [webcompat-source:web-bugs][webcompat:sightline]

Still happening on Linux (Debian):

Access Denied
You don't have permission to access "http://www.ups.com/lasso/login" on this server.
Reference #18.8de24817.1736867386.9a6d318
https://errors.edgesuite.net/18.8de24817.1736867386.9a6d318

Using something like the Chrome Mask extension is enough to bypass the error.

Still repros for me, linux with nightly. Fine with at least release.

You don't have permission to access "http://www.ups.com/lasso/login" on this server.
Reference #18.85ecc017.1737376800.a6f22f9
https://errors.edgesuite.net/18.85ecc017.1737376800.a6f22f9

Webcompat Priority: --- → P3
Webcompat Score: --- → 3
User Story: (updated)
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