Open Bug 1912873 Opened 1 month ago Updated 21 days ago

apple.com - Video from support page does not play

Categories

(Web Compatibility :: Site Reports, defect, P2)

Product:
Web Compatibility
Component:
Site Reports
Version:
Firefox 131
Platform:
ARM
Android
Type:
defect

Tracking

(firefox129 affected, firefox131 affected)

Tracking Flags:
Tracking Status
firefox129 --- affected
firefox131 --- affected

People

(Reporter: ctanase, Unassigned)

References

(
URL
)

Details

(Keywords: webcompat:needs-diagnosis, webcompat:site-report, Whiteboard: [webcompat-source:product])

User Story

platform:windows,mac,linux,android
impact:content-missing
configuration:general
affects:all
branch:release
diagnosis-team:networking

Attachments

(1 file)

apple FF vs Chrome.mp4
897.23 KB, video/mp4
Details
Attached video apple FF vs Chrome.mp4 —

Environment:
Operating system: OnePlus 6 A6000 (Android 11)
Firefox version: Nightly 131.0a1-20240811212519 / Firefox Release 129.0-20240801122119

Steps to reproduce:

  1. Navigate to: https://support.apple.com/iphone
  2. Scroll down the page a little.
  3. Tap on the video that shows "How to update your iPhone"
  4. Observe the behavior.

Expected Behavior:
The video plays.

Actual Behavior:
The video does not play.

Notes:

  • Reproducible on the latest Firefox Release and Nightly
  • Reproducible regardless of the ETP setting
  • Works as expected using Chrome
  • Issue found during WebCompat team [Top100] websites testing

There seems to be a CSP error when loading the video, which might be related.

Severity: -- → S2
User Story: (updated)
Keywords: webcompat:needs-diagnosis, webcompat:site-report
Priority: -- → P2
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