1919478 - Useless error message: Hmm. We’re having trouble finding that site.

Status: UNCONFIRMED

(Core :: Networking, defect, P3)

Description

[Graham Leggett]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.6 Safari/605.1.15

Steps to reproduce:

Made an attempt to access an IPv6 only DNS address.

Actual results:

Error appeared saying:

"Hmm. We’re having trouble finding that site.

We can’t connect to the server at dns.name.

If you entered the right address, you can:

Try again later
Check your network connection
Check that Firefox has permission to access the web (you might be connected but behind a firewall)"

Expected results:

The real error message needs to appear somewhere on this page, so when the end user who hasn't a clue asks someone who does have a clue, the problem can be identified.

Was the problem a DNS error? If so, what was the error? Was it connection refused? Connection timed out? Permission denied? What IP address were you trying to get to?

In the absence of a specific, concrete error message, people helping the end user don't have a hope.

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Core::Networking' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Comment 2

[Sunil Mayya]

Thanks for raising this.
We are tracking network error logging issue through Bug 1872711.
We will add this bug to the list.