one account emails do not show up since 131.0b6
Categories
(Thunderbird :: Folder and Message Lists, defect)
Tracking
(Not tracked)
People
(Reporter: lhc, Unassigned)
Details
User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:131.0) Gecko/20100101 Firefox/131.0
Steps to reproduce:
retrieve mails from ac-rennes.fr
mail.ac-rennes.fr // port 993 // SSL/TLS // normal password
Unified folders or all folders
Actual results:
Emails received from my pro account stopped appearing in message list since Thbd 131.0b5 . Message count shows that message has arrived, but no message appear.
Expected results:
message should be displayed in message list.
I have tried "repair folder", I have tried deleting .msf files, but to no avail.
The Thunderbird Support Forum is the first port of call to see if someone can help resolve the issue.
Have you asked this question in the Thunderbird Support Forum ?
If yes, then post a link to the question.
This is not a support forum.
Please check all the following.
re: Port 993 - so this is an imap mail account.
Email may have been downloaded into Spam or filtered to Trash folder -
Select 'Spam' folder to force a sync with server.
Select 'Trash' folder to force a sync with server.
See if any folder has 'New unread mail':
View > Folders > 'Unread folders'
From Menu Bar:
View > Folders > All
View > Threads > 'All' - also select 'Ignored Threads'
If you see any threads with a red circle in the thread column header in list, they are set up as ignored.
Right click on email and select 'Thread' and click on either 'ignored thread' or 'ignored subthread' (if any selected) to deselect.
Check - have you got any filtering switched on.
Quick Filter - if any icon has a blue line click on it to disable.
Check to see if you have any Message Filters that may offer info.
'Tools' > 'Message Filters'
Assuming you have enabled the filter log - clickon 'Filter Log' to see what if any emails were filtered. It should tell you the destination of any filtered emails.
Hi there,
I'm sorry I didn't post on the forum first. Having been using Thunderbird for almost 2 decades, I assumed this was a bug I should report. Thanks for having taken the time to answer me.
This is indeed an Imap account.
- There is no filter on it
- Forced sync of Spam and trash folders did not change a thing
- When displaying "unread folders" I get a correct unread mails count (checked on webmail) but none of the mails I received after september 18th are displayed.
- When I close the client, delete .msf files, and restart Thunderbird, no change: last mail is dated Sept. 18th, 15:33 (I checked on webmail : I received 23 new mails since that date, all having been counted, but none displayed)
- I selected "Ignored Threads" from View menu : no change.
- I double-checked that I have no quick filter enabled.
I checked on Thunderbird 128.2.3esr (on windows), all mails are correctly displayed.
I posted the issue both on the the email provider ticket system and on thunderbird forum (https://support.mozilla.org/en-US/questions/1465413)
After quite some testing with the help of the forum, I can confirm that the beta version (131.0b5 and b6) is affected by this issue, be it in Windows 11, Ubuntu or Debian, whereas everything is working perfectly in stable version, on the same platforms.
(In reply to StanzR from comment #5)
After quite some testing with the help of the forum, I can confirm that the beta version (131.0b5 and b6) is affected by this issue, be it in Windows 11, Ubuntu or Debian, whereas everything is working perfectly in stable version, on the same platforms.
131.0b6 for mac is also affected
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Comment 8•2 months ago
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Thanks for the report. 131.0b5 gained the following fixes https://bugzilla.mozilla.org/buglist.cgi?bug_id=1906077%2C1907691%2C1917425%2C1917472%2C1837247&list_id=17349011
Do you still see the problem?
Hi,
The issue is now fixed. It seems to have been resolved in 132.
Thanks for the follow-up.
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Comment 10•2 months ago
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Thanks for the update
Description
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