1930429 - wcinyp.ambrahealth.com - Firefox is not supported

Status: RESOLVED FIXED

(Web Compatibility :: Site Reports, defect, P1)

Description

[Raul Bucata]

Environment:
Operating system: Linux
Firefox version: Firefox 134.0 (2024-11-10)/ Firefox Release 132.0.1

Steps to reproduce:

1. Go to https://wcinyp.ambrahealth.com/share/neuro_peds
2. Observe

Expected Behavior:

Choose your images" and a file input

Actual Behavior::

Please upload exams ONLY through the GOOGLE CHROME OR MICROSOFT EDGE web browser for compliance.

Java must be installed to upload medical images
Click here to install Java, then restart your Web browser

Notes:

• Reproduces regardless of the status of ETP
• Reproduces in firefox-nightly
• Does not reproduce in firefox-release, and chrome

Created from https://github.com/webcompat/web-bugs/issues/143804

Comment 1

[Raul Bucata]

Attachment: release vs nightly

Comment 2

[Tess Hoffman [:zrhoffman]]

FWIW, this affects all *.ambrahealth.com/share/* sites:

• https://jhhsimagesharing.ambrahealth.com/share/jh_outside_upload
• https://cc.ambrahealth.com/share/clevelandclinic_portal
• https://houseinstitute.ambrahealth.com/share/houseinstitute
  and so on

Comment 3

[Pascal Chevrel (relman team) -> :pascalc|PTO until Sept 2]

Could we get a regression window? Thanks

Comment 4

[Alice0775 White]

I can reproduce the issue on Nightly134.0a1 Windows11.

Regression window:
https://hg.mozilla.org/integration/autoland/pushloghtml?fromchange=a8d2dd373b6aaa50606604c8458ca722c3b354bc&tochange=2c0a96da7ec6ecf2b8be4f8aabb53c8cf748b3ec

Suspect: Bug 1774035

Comment 5

[Sky Schubert [:skyschub]]

No, this is InstallTrigger... :(

Comment 6

[Thomas Wisniewski [:twisniewski]]

Attachment: Bug 1930429 - add ambrahealth.com to the list of sites for our InstallTrigger intervention; r?denschub

Comment 7

[BugBot [:suhaib / :marco]]

Set release status flags based on info from the regressing bug 1772905

Comment 8

[Pulsebot]

Pushed by [e-mail]:
https://hg.mozilla.org/integration/autoland/rev/29422b3b8b28
add ambrahealth.com to the list of sites for our InstallTrigger intervention; r=denschub,webcompat-reviewers

Comment 9

[Norisz Fay [:noriszfay]]

https://hg.mozilla.org/mozilla-central/rev/29422b3b8b28

Comment 10

[BugBot [:suhaib / :marco]]

Set release status flags based on info from the regressing bug 1772905

Comment 11

[Pascal Chevrel (relman team) -> :pascalc|PTO until Sept 2]

Can we close this bug now that we have an intervention? Thanks

Comment 12

[Thomas Wisniewski [:twisniewski]]

For now we're keeping site reports open until the underlying problems are actually fixed (in this case, the site fixes their bug).

Comment 13

[Thomas Wisniewski [:twisniewski]]

AmbraHealth's sites seem to no longer be blocking Firefox based on installTrigger, but are instead just telling all users to:

Please upload exams ONLY through the GOOGLE CHROME OR MICROSOFT EDGE web browser for compliance.
Contact your IT team to change your default browser if necessary.

This message is shown even on Chrome. We should probably reach out to them to understand why Firefox and other browsers are insufficient for "compliance".

Comment 14

[Tess Hoffman [:zrhoffman]]

(In reply to Thomas Wisniewski [:twisniewski] from comment #13)

AmbraHealth's sites seem to no longer be blocking Firefox based on installTrigger, but are instead just telling all users to:

Please upload exams ONLY through the GOOGLE CHROME OR MICROSOFT EDGE web browser for compliance.
Contact your IT team to change your default browser if necessary.

This message is shown even on Chrome. We should probably reach out to them to understand why Firefox and other browsers are insufficient for "compliance".

The individual InteleShare site designers are the ones who added that message. The only InteleShare pages with the "Please upload exams ONLY through the GOOGLE CHROME OR MICROSOFT EDGE web browser for compliance" message belong to NYP:

https://nyp-columbia.ambrahealth.com/share/outside_studies
https://nyp.ambrahealth.com/share/wcmct_patients
https://wcinyp.ambrahealth.com/share/drbharam
https://wcinyp.ambrahealth.com/share/neuro_peds
https://wcinyp.ambrahealth.com/share/wcmctsurg

2 of Cleveland Clinic's InteleShare pages say "Google Chrome is the preferred browser to upload images":

https://cc-ir.ambrahealth.com/share/ccindianriver
https://cc.ambrahealth.com/share/clevelandclinic_ORI

Other InteleShare sites (including the https://cc.ambrahealth.com/share/clevelandclinic_NI and https://cc.ambrahealth.com/share/clevelandclinic_portal Cleveland Clinic InteleShare pages) do not recommend a different browser to Firefox users, AFAICT.

Comment 15

[Thomas Wisniewski [:twisniewski]]

Attachment: Bug 1930429 - remove ambrahealth.com from the list of sites for our InstallTrigger intervention; r?denschub

Comment 16

[Pulsebot]

Pushed by [e-mail]:
https://hg.mozilla.org/integration/autoland/rev/e2048e6a3d0a
remove ambrahealth.com from the list of sites for our InstallTrigger intervention; r=denschub,webcompat-reviewers

Comment 17

[Serban Stanca [:SerbanS]]

https://hg.mozilla.org/mozilla-central/rev/e2048e6a3d0a

Comment 18

[Sky Schubert [:skyschub]]

Mass-assigning diagnosis-team to webcompat for "Firefox is not supported" bugs that don't already have a team assigned. This action is done by a script. For your convenience, feel free to filter your bugmail with 559a9604-41ec-11f0-9ec6-f3f21dcd7cf2.

Comment 19

[BugBot [:suhaib / :marco]]

The leave-open keyword is there and there is no activity for 6 months.
:twisniewski, maybe it's time to close this bug?
For more information, please visit BugBot documentation.