1930728 - accounts missing from TB desktop->mobile account export/import

Status: RESOLVED FIXED

(Thunderbird :: Account Manager, defect)

Description

[pgnd]

Steps to reproduce:

i use TB, on desktop

	Name 	Thunderbird
	Version 	128.4.2esr
	Build ID 	20241105224936
	OS 	Linux 6.11.5-300.fc41.x86_64 #1 SMP PREEMPT_DYNAMIC Tue Oct 22 20:11:15 UTC 2024

i installed TB/beta 8.0b5 from PlayStore, on Android

in TB Desktop, I have 11 inbound/IMAP accounts

		[e-mail]
		[e-mail]
		[e-mail]
		[e-mail]
		[e-mail]
		[e-mail]
		[e-mail]
		[e-mail]
		[e-mail]
		[e-mail]
		[e-mail]

where

example1.com
example3.com
example2.net
int.example3.com

are all 'my' owned domains, with mail hosted on the same, local server.

gmail.com & externalMailService.com are externally hosted services.

i want to import all those accounts into TB/Mobile.

@

	Settings -> Export for Mobile -> Export accounts to Thunderbird Mobile

displays only 6 accounts.

	Select which accounts to export:

		Email accounts
			[e-mail]
			[e-mail]
			[e-mail]
			[e-mail]
			[e-mail]
			[e-mail]

QR codes ARE generated -- there are two.

importing both stepwise into TB/Mobile completes without any obvious error.
those 6 accounts are correctly imported, and seem to function as expected. as far as i've checked, anyway.

the missing accounts are in the SAME DOMAINS, on the same server(s), and similarly configured, as others that ARE offered for export.

the issue is:

those other 5 accounts aren't being presented/available for export.

the missing accounts can be added manually.
this issue reproduces -- with obviously different accounts -- for (so far) 4 different users+TBDesktopInstances+AndroidDevices.

the closest found issue match @ TB/mobile was,

"QR Code includes not all accounts #8515"
https://github.com/thunderbird/thunderbird-android/issues/8515

doesn't address the issue here.

i opened

"accounts missing from TB desktop->mobile account export/import #8554"
https://github.com/thunderbird/thunderbird-android/issues/8554#event-15269014488

; it was immediately "Closed as not planned", and redirected here to bugs@TB

closest found issue match @ TB/desktop is

"export to mobile" fails to generate QR code for 2 byte wide unicode characters"
https://bugzilla.mozilla.org/show_bug.cgi?id=1928114

which doesn't address the issue either. and was, in any case, closed.

Actual results:

failed to export/import all accounts from TB Desktop

Expected results:

successfully export/import all accounts from TB Desktop

Comment 1

[Magnus Melin [:mkmelin]]

(In reply to pgnd from comment #0)

the issue is:
those other 5 accounts aren't being presented/available for export.

Likely they fall into a non-supported category. See https://support.mozilla.org/en-US/kb/thunderbird-android-import#w_not-seeing-all-your-email-accounts

Comment 2

[pgnd]

(In reply to Magnus Melin [:mkmelin] from comment #1)

(In reply to pgnd from comment #0)

the issue is:
those other 5 accounts aren't being presented/available for export.

Likely they fall into a non-supported category. See https://support.mozilla.org/en-US/kb/thunderbird-android-import#w_not-seeing-all-your-email-accounts

no. they are in the same category as some that do appear in the available list.

as above, the missing accounts are in the SAME DOMAINS, on the same server(s), and similarly configured, as others that ARE offered for export.

	[e-mail]  available
	[e-mail]  available
	[e-mail]  missing
	[e-mail]  missing
	[e-mail]  missing

Comment 3

[Magnus Melin [:mkmelin]]

Without further details not much we could do here.
The code to determine which to include is here: https://searchfox.org/comm-central/rev/bf763663ffe9230f0318644e7ba5865ea62e2dde/mail/modules/QRExport.sys.mjs#74-100 - if you're a developer you could debug it there

Comment 4

[EdK]

I had this issue, and the missing accounts all have the Outgoing Server (SMTP) left as "Use Default Server" in my profile. I've updated to choose the specific server record that is also identified as (Default) and they then show up for export...

I don't know the Thunderbird code in the slightest, but speculatively I wonder if "Use Default Server" is a special record type, and therefore doesn't match outgoingServer instanceof Ci.nsISmtpServer for the filtering.

Comment 5

[Magnus Melin [:mkmelin]]

That's indeed not working, thanks!

Comment 6

[Magnus Melin [:mkmelin]]

Attachment: Bug 1930728 - QRExport fails for "use default smtp server". r=freaktechnik

Also add more fine grained logging using pref mail.qrexport.loglevel.

Comment 7

[Pulsebot]

Pushed by [e-mail]:
https://hg.mozilla.org/comm-central/rev/c59b751d37a9
QRExport fails for "use default smtp server". r=freaktechnik

Comment 8

[Magnus Melin [:mkmelin]]

Comment on attachment 9463134 [details]
Bug 1930728 - QRExport fails for "use default smtp server". r=freaktechnik

[User impact if declined]

• Export to mobile not working when "use default server" was selected.

[Is this code covered by automated tests?]

• Yes

[Has the fix been verified in Daily? (or Beta for an ESR uplift?)]

• Yes

[Needs manual test from QA?]

• No

[Risk to taking this patch]

• Low. It's only affecting a contained feature.

[String changes made/needed]

• none

Comment 9

[Corey Bryant]

Comment on attachment 9463134 [details]
Bug 1930728 - QRExport fails for "use default smtp server". r=freaktechnik

[Triage Comment]
Approved for beta

Comment 10

[Corey Bryant]

Thunderbird 136.0b3:
https://hg.mozilla.org/releases/comm-beta/rev/e76f84467279

Comment 11

[Corey Bryant]

Comment on attachment 9463134 [details]
Bug 1930728 - QRExport fails for "use default smtp server". r=freaktechnik

[Triage Comment]
Approved for esr128

Comment 13

[Daniel Darnell [:dandarnell]]

Thunderbird 128.8.0esr:
https://hg.mozilla.org/releases/comm-esr128/rev/84d84972d064