[CRASH][DOGFOOD] crash on Print mail message




Printing: Output
19 years ago
19 years ago


(Reporter: ekrock's old account (dead), Assigned: dcone (gone))


Windows NT

Firefox Tracking Flags

(Not tracked)


(Whiteboard: [PDT+])



19 years ago
1999111808 on WinNT 4.0 SP3:

To repro:
0) start Mozilla
1) start Messenger
2) select the mail confirmation message from John Unruh. Strangely, you don't
see the message body display below; whatever message you were looking at before
stays there.
3) File-->Print. Crashes.

Strangely, I'm able to print and display other emails just fine.

I can reproduce this 100% of the time for this particular email message in my
inbox.  Perhaps the message itself is corrupted?

Comment 1

19 years ago
How do I reproduce this?

Comment 2

19 years ago
dcone, I was encountering the exact same issue on the Mac OS (and NT) build of
the same date with 100% reproducible.

Would you like a stack crawl, or what is missing from ekrock's steps that you

Comment 3

19 years ago
[cc:ing pmock, per chat.]

Comment 4

19 years ago
Some HTML, or a URL, something.  A stack crawl is good to.
I don't have any Idea how to reproduce this bug.

Comment 5

19 years ago
Hmm...so, I assume you've already tried ekrock's steps to reproduce and they

didn't work?

Here's a Mac OS stack crawl:

PowerPC unmapped memory exception at 0C787F74

 Calling chain using A6/R1 links

  Back chain  ISA  Caller

  00000000    PPC  0DAE2484

  05143540    PPC  0DADF808  main+00118

  051434C0    PPC  0DADF2D4  main1(int, char**)+00554

  051433B0    PPC  0DAC09D0  nsAppShellService::Run()+00018

  05143370    PPC  0D8E1D58  nsAppShell::Run()+00038

  051432F0    PPC  0D8E24A0  nsMacMessagePump::DoMessagePump()+0003C

  051432A0    PPC  0D8E265C  nsMacMessagePump::DispatchEvent(int, EventRecord*)+


  05143250    PPC  0D8E2910  nsMacMessagePump::DoMouseDown(EventRecord&)+0007C

  05143180    PPC  0D8E317C  nsMacMessagePump::DoMenu(EventRecord&, long)+00048

  05143130    PPC  0D8E344C

nsMacMessagePump::DispatchMenuCommandToRaptor(EventRecord&, long


  051430E0    PPC  0D8DD6C4  nsMacMessageSink::DispatchMenuCommand(EventRecord&,


  05143090    PPC  0D8D74D4  nsMacWindow::HandleMenuCommand(EventRecord&, long)+


  05143030    PPC  0D8D81A0  nsMacEventHandler::HandleMenuCommand(EventRecord&,


  05142F70    PPC  0D8C36F4  nsWindow::DispatchWindowEvent(nsGUIEvent&)+00018

  05142F30    PPC  0D8C3604  nsWindow::DispatchEvent(nsGUIEvent*, nsEventStatus&


  05142EE0    PPC  0D8D06E0  nsMenuBar::MenuSelected(const nsMenuEvent&)+00084

  05142E80    PPC  0D8CCE04  nsMenu::MenuItemSelected(const nsMenuEvent&)+001A8

  05142C20    PPC  0D8D2688  nsMenuItem::MenuItemSelected(const nsMenuEvent&)+


  05142BE0    PPC  0D8D2B34  nsMenuItem::DoCommand()+002B0

  05142A70    PPC  0C90FD04  nsXULElement::HandleDOMEvent(nsIPresContext&,

nsEvent*, nsIDOMEv

ent**, unsigned int, nsEventStatus&)+0FD04

  05142910    PPC  0C5442F4  nsEventListenerManager::HandleEvent(nsIPresContext&,

nsEvent*, n

sIDOMEvent**, unsigned int, nsEventStatus&)+442F4

  051427C0    PPC  0CAD3E40  nsJSEventListener::HandleEvent(nsIDOMEvent*)+00190

  051426B0    PPC  0CA6F604  nsJSContext::CallFunction(void*, void*, unsigned

int, void*, int


  051425F0    PPC  0CBFE058  JS_CallFunction+00018

  051425B0    PPC  0CC167E4  js_InternalCall+000B8

  05142500    PPC  0CC165BC  js_Invoke+00578

  05142420    PPC  0CC1C818  js_Interpret+05994

  051421F0    PPC  0CC165BC  js_Invoke+00578

  05142110    PPC  0CC1C818  js_Interpret+05994

  05141EE0    PPC  0CC16564  js_Invoke+00520

  05141E00    PPC  0C33AADC  WrappedNative_CallMethod(JSContext*, JSObject*,

unsigned int, lo

ng*, long*)+3AADC

  05141D90    PPC  0C339428

nsXPCWrappedNativeClass::CallWrappedMethod(JSContext*, nsXPCWrap

pedNative*, const XPCNativeMemberDescriptor*, nsXPCWrappedNativeClass::CallMode,

unsigned int

, long*, long*)+39428

  05141AE0    PPC  0CBBD954  XPTC_InvokeByIndex+0000C

  05141AA0    PPC  0CBBDA5C  _XPTC_InvokeByIndex+000C8

  051419FC    PPC  0C36C7DC  nsMessenger::DoPrint()+6C7DC

  0514198C    PPC  0C730414  DocumentViewerImpl::Print()+30414

  0514182C    PPC  0C7317C4  DocumentViewerImpl::DocumentReadyForPrinting()+317C4

  0514179C    PPC  0C730AC8  DocumentViewerImpl::PrintContent(nsIWebShell*,



Comment 6

19 years ago
What formula?
It would be very helpful to get a reproducable test case... and, or a recipe
that it exact in its steps....

I am assuming by start Messenger... I am supposed to select the MAIL item under
the TASK menu.  I have no idea what or who John Unruh is... let alone his

The stack crawl does confirm that it is crashing in printing somewhere... but I
need a reproducable case... there are other bugs crashing when you print because
of the block-reflow.. which does not have to do with printing, but reflowing a
document that needs pagination.  So inorder to disposition this bug I need to
know where it crashes and a recipe to reproduce it...

Can you grab John Unruh's mail message, cut out the HTML and paste that into a
test case...

I can not fix what I can not see, or reproduce.

Comment 7

19 years ago
Using today's builds on Win32/Mac OS, I can no longer reproduce the problem, as
pressing the "Print" button upon selecting a message (or selecting "Print" from
the file menu) does nothing.

You're in San Diego, right? I'll guess, then, that you weren't at the last
Seamonkey meeting. See http://blues/users/daver/publish/snack/Dogfood_Snacks.html

The easiest way to receive a copy of the message in question (should the crash
have any dependency on this message), is to e-mail dogfoodsnack@netscape.com.
You'll then receive an auto-reply e-mail message.


19 years ago
Summary: [CRASH] crash on Print mail message → [CRASH][DOGFOOD] crash on Print mail message

Comment 8

19 years ago
putting on dogfood radar

Comment 9

19 years ago
Buster has fixed the current (non-crashing) manifestation; see bug #19381.


19 years ago
Whiteboard: [PDT+]

Comment 10

19 years ago
Putting on PDT radar

Comment 11

19 years ago
Don can't reproduce this, and needs a reproducable case. Will seek more data
Whiteboard: [PDT+] → [PDT+] can't reproduce

Comment 12

19 years ago
Still see this on the 11/22 build (again on NT 4.0 SP3) for the same message.
Note two possibilities:
1) the message itself might be corrupted as it doesn't display a body in the
mail reader
2) my Win NT OS is highly fragmented and generally screwed up; Nav 4.7 runs out
of memory constantly due to massive fragmentation, so this could be causing the


19 years ago
Severity: normal → critical


19 years ago
Whiteboard: [PDT+] can't reproduce → [PDT-] can't reproduce

Comment 13

19 years ago
This is a pdt-.  Sound like encrypted mail print does not work.  General print
is working.

Comment 14

19 years ago
*** Bug 20067 has been marked as a duplicate of this bug. ***


19 years ago


19 years ago
Target Milestone: M13

Comment 15

19 years ago
I'm seeing this again using this morning's Mac OS Mozilla build. (1999113008)

Does Mozilla support mail encryption? If not, how can this be related to
encrypted mail?


19 years ago
Last Resolved: 19 years ago
Resolution: --- → FIXED

Comment 16

19 years ago
I am now able to print that message in the 11/30 build. Marking FIXED.


19 years ago

Comment 17

19 years ago
marking verified, thanks eric


19 years ago

Comment 18

19 years ago
I already said it didn't work in yesterday's build. It's still failing in today's
build on Mac OS, too.

Obviously, re-opening.


19 years ago
Resolution: FIXED → ---

Comment 19

19 years ago
...same stack crawl.


19 years ago
Whiteboard: [PDT-] can't reproduce

Comment 20

19 years ago
Since nobody has explained how this bug is specific to encrypted mail, and it's
100% reproducible again, I've removed the PDT- designation.

Comment 21

19 years ago
*** Bug 20475 has been marked as a duplicate of this bug. ***

Comment 22

19 years ago
I'm also seeing this on this morning's Win32 Mozilla build --- both cases are in
attempting to print a dogfoodsnack e-mail message.

Comment 23

19 years ago
I think the milestone needs to be earlier than M13 for this.

Comment 24

19 years ago
*** Bug 20484 has been marked as a duplicate of this bug. ***

Comment 25

19 years ago
Since 20484 was marked as a dup of this one, I want to add this note:  With
yesterday's builds on Win98 and linux (1999110) I was able to print.  I did not
check the Mac for priniting yesterday (per elig comment 12/20), but this appears
to be regression for Win98 and linux and is not just associated with an
encrypted mail message (which should make this a PDT+), try printing anything.

Comment 26

19 years ago
Also note: even though you crash after OK'ing the print dialog, the mail message
or browser page is actually sent to the printer and printed.


19 years ago
Last Resolved: 19 years ago19 years ago
Resolution: --- → FIXED

Comment 27

19 years ago
This bug is fixed, the printing is crashing because of a new bug introduded in
the ViewManager code... the new bug number is 20504. This bug seemed to be
resolved yesterday.. and the new bug was introduced today..  I will babysit
these bugs to make sure nothing gets lots in the cracks.


19 years ago
Whiteboard: [PDT+]

Comment 28

19 years ago
Putting on PDT+ radar.


19 years ago
QA Contact: paulmac → shrir

Comment 29

19 years ago
Shrirang, please verify, thanks


19 years ago

Comment 30

19 years ago
Marking Verified/fixed. Will reopen if observed again.
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