1948455 - webinaire.numerique.gouv.fr - Firefox is unsupported browser

Status: UNCONFIRMED

(Web Compatibility :: Site Reports, defect, P3)

Description

[Jérôme]

Into the FAQ, the "modalités d'accès" section recommends the last version of Microsoft Edge (Chromium), Chromium or Google Chrome.

Comment 1

[Dennis Schubert [:denschub]]

Is there something actually broken, or is it just the FAQ that's stating that?

Comment 2

[Martin Balfanz [:mbalfanz]]

:RT had a quick look and noticed that they're using Jitsi. Maybe they have related problems.

Comment 3

[Jérôme]

I guess they put that warning up because there's something wrong with Firefox. I know that their other video call service doesn't work with Firefox (see #1944497).

Comment 4

[Jérôme]

Martin, are you sure this site is using Jitsi ?
If you look at bottom of the page there is a link to the source code :
https://github.com/numerique-gouv/b3desk
The readme file tells it relies on BigBlueButton.

Comment 5

[Jim Mathies [:jimm]]

Hey Paul, this is a french related web conferencing site. Would you mind taking a look when you have a chance to see what's going on?

Comment 6

[Paul Adenot (:padenot)]

It says it is using BBB as Jérôme says, and the project is active and clearly contains dockerfiles for your typical BBB infra.

You have to be a public worker to get access. I'll ping the folks committing on this to get some creds or something.

Martin, Romain, if you know that despite all that it's really using Jitsi, I'm also happy to investigate. https://bugzilla.mozilla.org/show_bug.cgi?id=1944497 is about https://webconf.numerique.gouv.fr, which is a different website, and that is said to use Jitsi.

Comment 7

[Paul Adenot (:padenot)]

It isn't clear to me that they're saying Firefox isn't recommended.

• Sur site :
Depuis votre ordinateur de travail en utilisant les navigateurs préconisés : Edge, Chromium, Chrome, et aussi Firefox pour l'éducation nationale

• En télétravail :
Depuis votre ordinateur de travail (VPN activé ou désactivé) les navigateurs préconisés sont : Edge, Chromium, Chrome, et aussi Firefox pour l'éducation nationale ou ordinateur personnel (Navigateurs Edge, Chrome, Chromium, Firefox)

• Depuis vos appareils mobiles :

• Téléphone portable ou tablette (sans application, un lien participant ou modérateur suffit).
• Sur IOS, le navigateur Safari est recommandé pour les iphone et ipad (IOS 12.2+)
• Sur Android, utiliser le navigateur Chrome par défaut (Android 6.0+)

Firefox translated it goes:

• On-site:
From your working computer using the recommended browsers: Edge, Chromium, Chrome, and also Firefox, for National Education
• In telecommuting:
From your working computer (VPN activated or disabled) the recommended browsers are: Edge, Chromium, Chrome, and also Firefox, for national education or personal computer (Browsers Edge, Chrome, Chromium, Firefox)

• From your mobile devices:

• Mobile phone or tablet (without application, a participant link or moderator is sufficient).
• On IOS, the Safari browser is recommended for iPhone and ipad (IOS 12.2)
• On Android, use the Chrome browser by default (Android 6.0)

For context, what is translated as "National Education" is simply our public school system, that's give or take 1 million employees. Somehow they are singled out here (this service can be used by all public workers, but only some can use Firefox for this!?). Note that this doesn't apply to e.g. an engineering school either, that would be a different employer.

They do not recommend Firefox on Android.

Comment 8

[Paul Adenot (:padenot)]

Jérôme, did you see anywhere that Firefox isn't recommended for the webinar site? The "Modalité d'accès" section doesn't say that, but I don't have access to the website itself.

Comment 9

[Jérôme]

You have to look at the subsection "Quel est le matériel nécessaire ?" (tr : "What equipment do I need ?") in french below :
"""
Pour utiliser l’outil Webinaire de l’État, il vous suffit de disposer du matériel suivant :
• un ordinateur connecté à Internet
• un navigateur web (pas d’application à télécharger et à installer). Il est recommandé d’utiliser la dernière version de Microsoft Edge (Chromium), Chromium ou Google Chrome.
• une webcam,
• un micro et des haut-parleurs, ou, de préférence, un casque avec micro intégré.
• Le webinaire de l’Etat fonctionne également sur les appareils mobiles (sans application). Le navigateur Safari est recommandé pour les iphone et ipad (IOS 12.2+). Sur Android, utiliser le navigateur chrome par défaut (Android 6.0+)
• Pour rejoindre un webinaire, vous devez juste cliquer sur le lien envoyé par l’organisateur/modérateur depuis votre smartphone ou tablette sous Android ou iOS, la caméra et le micro sont activables suivant le contexte d’intervention.
"""

This web site can be used by attendees outside the public administration. Only the presenter has to be an employee from the french administration. Thus many people are impacted (possibly more than the number of employee in french administration).
If this is the same issue than with Jitsi-meet, then the conferences are bad when mixing different web browsers (Chrome-Firefox, Edge-Firefox, Chromium-Firefox). However it should work if all attendees use the latest Firefox versions. This could explain why the public school system let the use of Firefox (the teachers ask all student to use Firefox ?).

Comment 10

[Martin Balfanz [:mbalfanz]]

I think you're right re BBB instead if Jitsi. I may have mixed things up with bug 1944497

Comment 11

[Paul Adenot (:padenot)]

I have received an answer via email from the developers of this website, and it was just that the text was outdated, they'll get a fix in. Thanks for opening a bug in the first place.

The other bug (bug 1944497) about https://webconf.numerique.gouv.fr is likely real and related to our problems with Jitsi, that are being solved.

I am closing this as INVALID (as it's not a Firefox bug), but the report is very appreciated.

Comment 12

[Jérôme]

One month after the last comment of this bug, the FAQ doesn't list Firefox in the part "Quel est le matériel nécessaire ?" :
"""
Pour utiliser l’outil Webinaire de l’État, il vous suffit de disposer du matériel suivant :
• un ordinateur connecté à Internet
• un navigateur web (pas d’application à télécharger et à installer). Il est recommandé d’utiliser la dernière version de Microsoft Edge (Chromium), Chromium ou Google Chrome.
• une webcam,
• un micro et des haut-parleurs, ou, de préférence, un casque avec micro intégré.
• Le webinaire de l’Etat fonctionne également sur les appareils mobiles (sans application). Le navigateur Safari est recommandé pour les iphone et ipad (IOS 12.2+). Sur Android, utiliser le navigateur chrome par défaut (Android 6.0+)
• Pour rejoindre un webinaire, vous devez juste cliquer sur le lien envoyé par l’organisateur/modérateur depuis votre smartphone ou tablette sous Android ou iOS, la caméra et le micro sont activables suivant le contexte d’intervention.
"""

Comment 13

[Jérôme]

Two month after the developers told they will fix the outdated text, the FAQ doesn't list Firefox in the part "Quel est le matériel nécessaire ?" :
"""
Pour utiliser l’outil Webinaire de l’État, il vous suffit de disposer du matériel suivant :

• un ordinateur connecté à Internet
• un navigateur web (pas d’application à télécharger et à installer). Il est recommandé d’utiliser la dernière version de Microsoft Edge (Chromium), Chromium ou Google Chrome.
  [...]

"""
Is there a missing feature in Firefox, or is the website documentation still out of date ?

Comment 14

[Dennis Schubert [:denschub]]

Mass-assigning diagnosis-team to webcompat for "Firefox is not supported" bugs that don't already have a team assigned. This action is done by a script. For your convenience, feel free to filter your bugmail with 559a9604-41ec-11f0-9ec6-f3f21dcd7cf2.

Comment 15

[Jim Mathies [:jimm]]

Paul, can you ping this company (based in France) for an update on those FAQ notes? Based on the bug comments it sounds like they promised to update the text but never got around to it.