1954339 - cannot add a Gmail account to Thunderbird (136.0 JPN) failure code 0x80004005 - but works in en-US version

Status: RESOLVED WORKSFORME

(Thunderbird :: Account Manager, defect)

Description

[Rei Narumiya]

Attachment: 画像1.png

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36 OPR/117.0.0.0

Steps to reproduce:

1. Click "Account Settings"
   2.Click "+ New Account" and then select "Mail Account".
   3.Then you see the screen "Set Up Your Existing Email Address"
   4.Enter the Gmail address and password and click continue.
   5.In the English version of Thunderbird, the account is added as usual.
   However, in the Japanese version of Thunderbird, the account is not created.
   Please see the "Reference: Attached image"

Actual results:

I cannot add a Gmail account to Thunderbird (136.0 (64-bit) JPN) .

Expected results:

I can add a Gmail account to Thunderbird (136.0 (64-bit) JPN) .

Comment 1

[Magnus Melin [:mkmelin]]

Is it working in Thunderbird v128?
Do you get a more detailed message in the Error Console (Ctrl+Shift+J)

Comment 2

[Rei Narumiya]

(In reply to Magnus Melin [:mkmelin] from comment #1)

Is it working in Thunderbird v128?

Even when I added Gmail, this problem did not occur in Thunderbird version 128 JPN.

Do you get a more detailed message in the Error Console (Ctrl+Shift+J)

This problem did not occur in Thunderbird Ver128, so I did not use the Error Console. There was no particular display on the screen.

Thank you.

Comment 3

[Magnus Melin [:mkmelin]]

Do you see this?

Comment 4

[ISHIKAWA, Chiaki]

(In reply to Magnus Melin [:mkmelin] from comment #3)

Do you see this?

Give me a few more days. I use ESR version on my main PC.
I think I will install a Japanese version of 136 on a note PC and see how it behaves.

Comment 5

[EarlgreyTea]

I started Thunderbird 136.0.1 with the new profile and began setting up my Gmail account.
The setup went smoothly. I was presented with the usual two-factor authentication window, and after successful authentication, I gave Thunderbird permission to access my Gmail and it began downloading my emails.

Comment 6

[EarlgreyTea]

Attachment: Gmail

Of course, I used the Japanese version for testing.

Comment 7

[Magnus Melin [:mkmelin]]

Rei Narumiya, what OS are you using?
Any special file system settings?

Comment 8

[EarlgreyTea]

(In reply to Rei Narumiya from comment #2)

This problem did not occur in Thunderbird Ver128, so I did not use the Error Console. There was no particular display on the screen.

Could you please check the Error Console during setup with v136.0.1 instead of v128?
Make sure you set "mail.setup.loglevel" to "All" when doing so.

I saw "画像1.png", it looks to me like the situation after the server settings are found and you click the "完了" button.
Normally, the Gmail two-step verification process window would appear immediately, but an error seems to have occurred before that and stopped it.
And then, the following error message appears:

Component returned failure code: 0x80004005
(NS_ERROR_FAILURE)
[nsIMsgAccountManager.createIncomingServer]

Rei Narumiya さん、もし英語でうまく説明できないようでしたら MozillaZine.jp のフォーラムに来てみてください。

Comment 9

[Rei Narumiya]

(In reply to Magnus Melin [:mkmelin] from comment #3)

Do you see this?

I can't see anything but the English text. Sorry.

Comment 10

[Rei Narumiya]

(In reply to Magnus Melin [:mkmelin] from comment #7)

Rei Narumiya, what OS are you using?
Any special file system settings?

Windows 11 Pro (JPN).
I am participating in the Windows 11 Insider beta.

Windows 11 Pro　24H2
OS　Build　26120.3576

Thank you.

Comment 11

[Rei Narumiya]

(In reply to Rei Narumiya from comment #2)

Rei Narumiya さん、もし英語でうまく説明できないようでしたら MozillaZine.jp のフォーラムに来てみてください。

有り難うございます、登録しているので見に行きます。

Comment 12

[Rei Narumiya]

(In reply to Magnus Melin [:mkmelin] from comment #3)

Do you see this?

I'm sorry, I misunderstood the meaning of the words and gave a strange reply.
I agree to the answer that other people have made.

Comment 13

[EarlgreyTea]

I talked to the reporter, and here's the summary:

• At the time of reporting, about 20 attempts had been made to set up a Gmail account with Thunderbird (136.0 JPN), all of which had failed.
• But now when the reporter does the same it always works and there are no issues.
• So there is no Error Console log.
• The antivirus software used was the standard Microsoft Defender.

The error message indicates that nsIMsgAccountManager.createIncomingServer returned NS_ERROR_FAILURE, what could have happened in this case?

Comment 14

[EarlgreyTea]

Magnus, is it possible to artificially create a situation where nsIMsgAccountManager.createIncomingServer returns NS_ERROR_FAILURE?

Comment 15

[Magnus Melin [:mkmelin]]

You can try setting the hostname pref for the server to empty (in the prefs)
Do back up your profile before fiddling with that though.

Comment 16

[EarlgreyTea]

(In reply to Magnus Melin [:mkmelin] from comment #15)

You can try setting the hostname pref for the server to empty (in the prefs)
Do back up your profile before fiddling with that though.

The NS_ERROR_FAILURE should have occurred during the setup of your Gmail account.
At this point, I believe the server settings haven't been saved to prefs.js yet, they only exist in memory.
The image of the setup screen provided by the reporter shows no signs of manual setup.
Even if the reporter performs manual setup, the setup cannot proceed if the hostname is empty.
Is it possible that the settings during setup are saved in a temporary file and that these are being referenced when creating an account?

Comment 17

[EarlgreyTea]

"your Gmail account" in the above sentence is a typo.

Comment 18

[Magnus Melin [:mkmelin]]

No idea what happened. But since this is the only report about this, and it also started working for the original reporter, I don't think there's much we can do here.