1965416 - Sync encountered an error - see about:sync-log for the log file

Status: NEW

(Thunderbird :: General, defect)

Description

[Vlad Lucaci, Thunderbird QA (:vlucaci)]

Attachment: Screenshot 2025-05-09 at 10.30.51.png

Affected versions

• 140.0a1(20250506100455)

Affected platforms

• macOS 15
• Windows 11
• Ubuntu 24

Steps to reproduce

1. Launch TB.
2. Login with valid credentials.
3. Go to your Inbox folder.
4. Select any email.
5. Open Error Console.

Expected result

• No errors should be displayed.

Actual result
*

Sync encountered an error - see about:sync-log for the log file. policies.sys.mjs:972:15

Comment 1

[Magnus Melin [:mkmelin]]

Well, sync is only enabled on Daily and not expected to work there.
Geoff, should we turn off for Daily as well until there is progress? Daily users keep reporting about various issues...

Comment 2

[Geoff Lankow (:darktrojan)]

I've been told there has been progress, and we'll be able to get it going again soon.

Comment 4

[Toby Pilling [:tobyp]]

Removing from tb140found as blocker because this issue only applies to Daily