1967923 - Account Hub: stuck loading after clicking “continue” the first time

Status: RESOLVED DUPLICATE of bug 1957591

(Thunderbird :: Account Manager, defect, P2)

Description

[Eric Wätke]

Attachment: Screenshot 2025-05-22 at 10.57.47.png

Steps to reproduce:

Enter Name and E-Mail Address in the new Account Hub Window, pressed continue

(This is happening in the latest Beta as well as latest Daily)

Actual results:

I got an Error (Authentication Failed), after which a spinner appeared that won’t stop or let me continue to do manual connection refinement

Expected results:

Let me configure mailserver url/settings etc …

Comment 1

[Eric Wätke]

Attachment: Screenshot 2025-05-22 at 11.09.34.png

Comment 2

[Magnus Melin [:mkmelin]]

Eric, can you still reproduce this?
When it happens, can you check the Error Console (Ctrl+Shift+J) for relevant errors?

Comment 3

[Eric Wätke]

I can, but unfortunately I don’t get any errors in the console. I’ll record a quick screencap.

I get a bunch of telemetry ping errors probably blocked by my PiHole, but I don’t think that’s the reason. I’ll make sure to allow Thunderbird telemetry anyways

Comment 4

[Eric Wätke]

Attachment: Screenrecording of the Bug accorring with the console open

Comment 5

[Magnus Melin [:mkmelin]]

Thanks, I can easily reproduce that!

Comment 6

[Vineet Deo]

Thanks for bringing this up Eric, I will investigate, and hopefully provide a fix ASAP.

While this is being investigated, you can go to your settings and disable account hub for email setup so you can still access the old email setup.

Comment 7

[Eric Wätke]

Awesome! If there is any additional data I can provide to help debugging this let me know!

Comment 8

[Vineet Deo]

Eric, does this particular exchange email address require a username? Or is it password auth only?

Comment 9

[Vineet Deo]

I've tested this on the a patch that's currently in review for Bug 1957591, and the loading screen being stuck is resolved on that patch. I believe this was an auth issue with exchange, so I'm going to mark this as a duplicate and CC you on that bug so you know when it's uplifted.

If your account needs a username, that is still a work in progress for Account Hub, and I've created Bug 1973582 to track that.

Comment 10

[Eric Wätke]

Hmm, that’s a weird thing. That particular exchange account does indeed need a username, but I also get the exact same behaviour with IMAP emails which don’t require a seperate username

Comment 11

[Eric Wätke]

Attachment: Screenshot 2025-07-17 at 10.18.56.png

I’m a bit confused about the current situation. The bugreport ist marked closed, but I still encounter the exact same problem on the latest daily with my IMAP account where I also don’t have a separate username