1974160 - www.homedepot.com - Unable to log in, error displayed

Status: NEW

(Web Compatibility :: Site Reports, defect, P2)

Description

[Calin Tanase (PTO until 15th of May)]

Environment:
Operating system: Android 16
Firefox version: Firefox Mobile [phone]

Preconditions:

• VPN pointing US migth be needed (depending on your location)

Steps to reproduce:

1. Go to https://www.homedepot.com/auth/view/signin?fromReminder=true
2. Enter your email and "Continue".
3. Observe the behavior.

Expected Behavior:
Verification code is sent.

Actual Behavior:
Error displayed "We're sorry. There was a temporary technical issue, please try again shortly.

Notes:

• The issue can be reproduced on Chrome as well but not every time as on Firefox
• VPN might also affect this behavior, check 163260 for more info
• Reproduces regardless of the status of ETP
• Reproduces in firefox-nightly, and firefox-release

Created from https://github.com/webcompat/web-bugs/issues/163260

Comment 1

[Calin Tanase (PTO until 15th of May)]

Attachment: image.png

Comment 2

[Calin Tanase (PTO until 15th of May)]

It's non-compat for me on Desktop. I can't manage to make it work on Chrome even if I clear cache/data and go manually from homepage to sign in page (which worked in some cases on mobile). Not sure if its related to VPN since I cannot access the page without it. (tested with Express VPN - USA New Jersey 1)

Comment 3

[Dennis Schubert [:denschub]]

We had a bunch of homedepot issues before, like bug 1897563. It turns out to be, at best, intermittent. maybe they're also just good at blocking VPNs and don't want you to sign in. Jesup, can you confirm that logging in from the US works fine if you don't use a VPN?

Comment 4

[Dennis Schubert [:denschub]]

I see a bunch of reports in the new pipeline showing Akamai reference IDs...

Comment 5

[Randell Jesup [:jesup] (needinfo me)]

Works fine from the US for me

Comment 6

[Randell Jesup [:jesup] (needinfo me)]

Calin, does it still repro?

Comment 7

[Calin Tanase (PTO until 15th of May)]

I still get the error on both Release and Nightly, it might be related to VPN.

Comment 9

[Jeff Muizelaar [:jrmuizel]]

I tried reproducing this in Android Release with a VPN to Chicago but couldn't. Calin can you still reproduce?

Comment 10

[Ken C]

I don't know if this will be helpful or not but I'll share anyway.

I had (and reported) a similar issue on my PC (running Linux) after an hardware upgrade in October

Turned out the issue was due to the Kernel I was running not identifying the video chipset on the CPU correctly
Once I upgraded the kernel issue was resolved.

Seeing what Firefox sees as the devices "Graphics Processor" might be useful

Comment 11

[Calin Tanase (PTO until 15th of May)]

I could still reproduce but it worked the 2nd time and tried a couple more times and it seemed to work fine, its not that bad as it used to be. Not sure if thats not a VPN issue but I can't confirm since I need VPN to access the page.