1975814 - new account hub: can't access property "cleanup", this[#configVerifier] is undefined

Status: VERIFIED DUPLICATE of bug 1971303

(Thunderbird :: Account Manager, defect)

Description

[Sören Hentzschel]

Attachment: screenshot

In the new account hub of Thunderbird 140 I get the following error message after the second step:

can't access property "cleanup", this[#configVerifier] is undefined

After a short moment, the dialog gets stuck in a loading state from which it can no longer escape. Closing with the ESC key is possible, but not with the mouse.

Maybe it's relevant that I tried it to set up an account that is already set up. That may not make much sense and was more of a coincidence because I wanted to take a screenshot for an article. But still, this error probably shouldn't appear.

Further observation: it doesn't always happen. I tested it a total of seven times and it happened five times. In two cases, a correct error message appeared.

I used a @googlemail.com e-mail address to test. The operating system is macOS 15.5.

Comment 1

[Magnus Melin [:mkmelin]]

I think, duplicate of bug 1955500? Can you reproduce with 141beta or later?

Comment 2

[Wayne Mery (:wsmwk)]

(In reply to Magnus Melin [:mkmelin] from comment #1)

I think, duplicate of bug 1955500? Can you reproduce with 141beta or later?

Is that the right bug# ?

Comment 3

[Wayne Mery (:wsmwk)]

STM this might be bug 1971303

Comment 4

[Magnus Melin [:mkmelin]]

Yeah that was the wrong bug pasted. Indeed maybe bug 1971303. Sören, how is v141 beta?

Comment 5

[Sören Hentzschel]

I have not installed the beta version and since I am currently on vacation and have little time to install and set up another Thunderbird, I did a quick check in my already installed Thunderbird Daily. I cannot reproduce it there. I guess it's fair to assume that it's a duplicate of bug bug 1971303.

Comment 6

[Ben Bucksch (:BenB)]

VERIFIED DUPLICATE

Thanks for reporting this. It's good to know that people run into this in real life.