1977121 - Thunderbird 140 will not get mail from Rogers Yahoo mail

Status: RESOLVED INCOMPLETE

(Thunderbird :: Security, defect)

Description

[steling gallan]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:140.0) Gecko/20100101 Firefox/140.0

Steps to reproduce:

Just installed 140 eclipse and no longer able to get email from pop.broadband.rogers.com. Connection refused error.

Actual results:

Installed 140 on two Windows 10 PC.s and both fail in the same manner. Credentials are correct for user name and password and worked fine before Thunderbird 140 update and currently work with yahoo mail client on Android phone and on Web access on Yahoo Mail site.. Disabled both security program (AVG) and VPN with same results.

Expected results:

Receiving my mail would have been a good start. Thunderbird 128.8.0 ESR and 128.12.0 ESR were the last working version of Thunderbird.

Comment 1

[Corey Bryant]

There's a similar support discussion at https://support.mozilla.org/en-US/products/thunderbird

Comment 2

[steling gallan]

I didn't see another bug that was the same. Can you point me to the discussion you are referencing. Latest info is that I re-installed to 128.12.0ESR and everything works again. I will backlevel the other PC to 128.12.0esr and see if I get the same results.
Thanks

Comment 3

[Corey Bryant]

Sorry, I pasted the wrong link: https://support.mozilla.org/en-US/questions/1499751

Comment 4

[Toby Pilling [:tobyp]]

Hi Sterling,
Have you been able to get this working yet? When you set up the account, are you prompted with a Yahoo-branded authentication window?

Did it work when you tried the other PC with 128ESR?

Comment 5

[steling gallan]

No. Tried 128 version and still the same thing. Have been away so haven't worked on it again. Tried downlevelling to another version of TB with same results. Tried to sniff the data going to the network but it obviously it is encrypted. Next step is to remove TB completely and start from scratch.

Comment 6

[Magnus Melin [:mkmelin]]

From the link in comment 3, seems INVALID.
Rogers uses Yahoo and Thunderbird knows nothing about it, so OAuth2 can't succeed.

Comment 7

[Toby Pilling [:tobyp]]

I think there might be a way to solve this in a similar way to att.net (which is also a big provider and might warrant addition to our Oauth config.)

Sterling, thanks for your patience with this - our issue is that we currently bake our Oauth support into code, so any changes we make take some time to make their way through Daily/Beta/Monthly/ESR releases which makes it a little tricky to synchronise the timing with services like the autoconfig ISPDB which all releases rely upon.

Have you been able to make any progress and would you be open to discussing this with one of our Developer Relations Engineers?

Comment 8

[steling gallan]

Hi Toby. I just installed TB 142 on a Win 11 PC. It failed in somewhat the same way. I tried to create a mail account on TB ( the same mail account on Yahoo/Rogers that is working when accessed by webmail) and it fails authenticating with the Yahoo server.. There was no option in the account creation for Oauth2 until after I set the authenticating method to 10 in the config editor. It still fails trying to authorize with the Incoming Server, and does not create the account. I am still working on this thinking that I am doing something wrong.

Comment 9

[Toby Pilling [:tobyp]]

Thanks for your persistence Sterling. There have been ongoing changes to security requirements for mail systems provided by Yahoo and packaged by ISPs like Rogers and AT&T, and it's been confusing and frustrating for some of our users.

Have you tried following the instructions here to set up an app password and using that instead of your actual password:
https://ca.help.yahoo.com/kb/rogers/generate-password-sln15241.html

If you are still having problems with this, would you be able to record your screen or jump on a call with us?

Comment 10

[Wayne Mery (:wsmwk)]

(In reply to Toby Pilling [:tobyp] from comment #9)

Thanks for your persistence Sterling. There have been ongoing changes to security requirements for mail systems provided by Yahoo and packaged by ISPs like Rogers and AT&T, and it's been confusing and frustrating for some of our users.

Have you tried following the instructions here to set up an app password and using that instead of your actual password:
https://ca.help.yahoo.com/kb/rogers/generate-password-sln15241.html

Sterling, can you help us with an update?

Comment 11

[Wayne Mery (:wsmwk)]

(In reply to Corey Bryant from comment #3)

Sorry, I pasted the wrong link: https://support.mozilla.org/en-US/questions/1499751

that would be Bug 1698316 - @att.net and associated domains do not have access to oAuth in Thunderbird as they do not use Yahoo.com server names.

Comment 12

[Wayne Mery (:wsmwk)]

Closing this bug as INCOMPLETE due to inactivity from the reporter.

sterling, if you're able to provide new/requested information then we can re-open this.