Open Bug 1977341 Opened 3 months ago Updated 1 month ago

ETP Web compatibility exceptions -

Categories

(support.mozilla.org :: Knowledge Base Content, task)

Product:
support.mozilla.org
Component:
Knowledge Base Content
Type:
task

Tracking

(Not tracked)

Status:
ASSIGNED

People

(Reporter: timhuang, Assigned: dgalindo)

References

Details

Did you check out the steps and FAQs for submitting requests to the CX content team? (yes or no)? [REQUIRED]

yes

Content access restriction: Is the content restricted to staff or under embargo (yes or no)? [REQUIRED]

No

Product (ensure to select only one product for each ticket. If your request involves multiple products, file an individual Bugzilla for each)

Choose one below and delete others. [REQUIRED]
Firefox for Desktop (Windows)
Firefox for Desktop (macOS)
Firefox for Desktop (Linux)
Firefox for Android

Select the type of request.

KB content update/ new content

Please summarize the request, emphasizing any user-facing changes. Include historical context or background information if it helps users understand the new features or changes. [REQUIRED]

We are introducing the ETP web compatibility exceptions to improve the browsing experience for ETP strict and PBM users.

##Are the user-facing changes mentioned above for the production release, or is the feature/change experimental/ beta? (Production, Experimental or Beta) [REQUIRED]

Production

Are the new features or changes region-specific? Are they going to be released in a gradual rollout? [REQUIRED]

No

Please indicate if this is an on- or off-train release [REQUIRED]

Fx142

What is the anticipated release date? [REQUIRED]

Fx142 release date.

Does the content need to be published prior to the release date? If so, when? [REQUIRED]

No

Does the content need to be localized in any languages outside of EN-US? If yes, please indicate which languages. [REQUIRED]

Note: A minimum of 10 days is required for translation requests.

Yes, please. All possible languages - this is a global feature.

Please include any related JIRA/Github/Bugzilla tickets, documentation, demos or practical use cases. [REQUIRED]

Please include links to any design assets, visuals, figma files, etc. [REQUIRED]

Please add instructions for testing that will enable us to replicate the expected product behavior. [REQUIRED]

  1. In about:preferences#privacy, change ETP mode to "Strict" or "Custom"
  2. The checkbox of Allow Firefox to automatically apply exceptions required to avoid major website breakage. should be checked. And the checkbox of Also apply exceptions automatically that are only required to fix minor issues and make convenience features available. should be unchecked.
  3. In a private window, load a website under the baseline exception, say https://www.ourtime.com/home. The website should load successfully.
  4. Uncheck the checkbox Allow Firefox to automatically apply exceptions required to avoid major website breakage. and reload the page. The page should be broken this time.
  5. Check the Allow Firefox to automatically apply exceptions required to avoid major website breakage. checkbox, and leave another checkbox unchecked.
  6. Open a page under the convenience exception, say https://knowyourmeme.com/memes/aw-tysm. The video should be broken and cannot be played.
  7. Check the checkbox Also apply exceptions automatically that are only required to fix minor issues and make convenience features available. in the about:preferences#privacy, and reload the page
  8. The video should be loaded and played without an issue.

Does the content need approval before publishing? If yes, identify the one approver responsible for this task.

Note: Minor changes such as string updates are directly handled in SUMO, and will not lead to the generation of a pre-publishing draft. [REQUIRED]

No

Hey Tim, we found this article that already mentions ETP https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop#w_adjust-your-global-enhanced-tracking-protection-settings and were wondering if we should update it as opposed to creating a new article? Could you let us know?

Assignee: nobody → dgalindo
Status: NEW → ASSIGNED
Flags: needinfo?(tihuang)

We discussed this internally and decided that we should have a new article for ETP web compatibility exceptions.

We should also mention the ETP web compatibility exceptions in the existing ETP article and link to the new article.

Flags: needinfo?(tihuang)

NEW KB https://docs.google.com/document/d/1fB0Q2WK8dSX_pHaHhKSFHvmu_e5PkIvqS3u8m6VoI7M/edit?tab=t.0
Update https://docs.google.com/document/d/1U2UKUxvjGPkYdywAPAIFUUHH3aTXlHUY8a81LvPf72w/edit?tab=t.0

Hey Tim, could you please review the drafts above and let us know if we're good to get these onto our staging environment?

Flags: needinfo?(tihuang)

Hello JC,

We have reviewed the drafts.

For the NEW KB: The content is good for Fx142. However, we will need to update the tier naming for Fx143, as we will be updating it. Does this sound okay?

For the updated article: the updated content doesn't explicitly mention Webcompat exception checkboxes. Could we add content around this and link to the new KB there? Thanks.

Flags: needinfo?(tihuang)

Hey Flavius! Could you please check Tim's recent request to add content to the updated article and help with this?

Flags: needinfo?(ffloare)

Hey Tim, regarding the updated tiers naming, we would need a Bugzilla ticket for that but it shouldn't be a problem. I've already put it on our content roadmap for 143.

Flavius will work on the updated article and tag you in when ready. Thanks!

Hi Tim, I tagged you in the document. Please review it when you have time. Thank you. Greatly appreciated!

Flags: needinfo?(ffloare) → needinfo?(tihuang)

I've reviewed the updated content, and it looks good. I think we are good to go. :)

Flags: needinfo?(tihuang)

The updated KB is here.

See https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop/history - Updates, which include adding {for fx142} to the "Compat exception checkboxes" section, are pending. Flavius, can you review?

Flags: needinfo?(ffloare)

(from comment #11)

See https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop/history - Updates, which include adding {for fx142} to the "Compat exception checkboxes" section, are pending. Flavius, can you review?

I see that Kiki approved the pending revisions; however, the {for fx142} content will still show for Firefox 141 and below until bug 1981027 is fixed. Flavius, can you do anything about fixing that bug ... or should the "Compat exception checkboxes" section be edited to mention that it applies to Firefox version 142 and above?

(In reply to Alice Wyman from comment #12)

(from comment #11)

See https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop/history - Updates, which include adding {for fx142} to the "Compat exception checkboxes" section, are pending. Flavius, can you review?

I see that Kiki approved the pending revisions; however, the {for fx142} content will still show for Firefox 141 and below until bug 1981027 is fixed. Flavius, can you do anything about fixing that bug ... or should the "Compat exception checkboxes" section be edited to mention that it applies to Firefox version 142 and above?

Yes, I have bumped into this issue when I tried to update the article under {for fx142} the other day. I'll make this a priority and try to have the {for fx142} ASAP.

Thank you, Alice!

Flags: needinfo?(ffloare)

Hello JC,

Do we have the SUMO id for the new KB?

Flags: needinfo?(jcuevas)

Dayani can you provide the slug for this article please? I think that is what Tim needs.

Flags: needinfo?(jcuevas) → needinfo?(dgalindo)

(In reply to JC from comment #15)

Dayani can you provide the slug for this article please? I think that is what Tim needs.

Sure, Flavius created the placeholder while I was OOO.
It is right here.
Placeholder link: https://support.mozilla.org/kb/manage-enhanced-tracking-protection-exceptions
slug: manage-enhanced-tracking-protection-exceptions

Flags: needinfo?(dgalindo)

In case it helps, there's also a Placeholder for Bug 1977341 article in the Administration category that was just created a couple of hours ago. See https://support.mozilla.org/en-US/kb/placeholder-bug-1977341/history

(In reply to Alice Wyman from comment #17)

In case it helps, there's also a Placeholder for Bug 1977341 article in the Administration category that was just created a couple of hours ago. See https://support.mozilla.org/en-US/kb/placeholder-bug-1977341/history

I created that one thinking there was no placeholder. And then noticed Flavius created one but didn't added it here or in the Asana.

We will use the one created by Flavius to avoid confussion.

The KB article is now live.

See Also: → 1987112

(In reply to Tim Huang[:timhuang] from comment #2)

We discussed this internally and decided that we should have a new article for ETP web compatibility exceptions.

We should also mention the ETP web compatibility exceptions in the existing ETP article and link to the new article.

I submitted a revision that's pending review, to update the existing Enhanced Tracking Protection in Firefox for desktop article to add a link in the WebCompat exception checkboxes section for fx142 and above, that goes to the new Manage Enhanced Tracking Protection exceptions article. See https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop/history

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