Closed Bug 1978716 Opened 1 year ago Closed 1 year ago

Account Hub: Spins forever when trying to find config for an Exchange account

Categories

(Thunderbird :: Account Manager, defect)

Product:
Thunderbird
Component:
Account Manager
Version:
Thunderbird 141
Type:
defect

Tracking

(Not tracked)

Status:
RESOLVED DUPLICATE of bug 1975860

People

(Reporter: BenB, Unassigned)

Details

Reproduction

  1. Start TB 141 release
  2. Set up any account (no matter, but there has to be another account, to go into the new Account Hub)
  3. Go to Account Settings | Add account | Mail account
  4. Enter my first name @bexchange.net as email address
  5. [Continue]

Actual result

  • A spinner comes up, above the entire dialog, blocking the window
  • The spinner never stops. It goes on forever (that's the bug)
  • There is no error on the error console (Ctrl-Shift-I, tab Console)

Expected result

  • It asks whether to log in to 1und1.info
  • It fetches the config via Exchange AutoDiscovery protocol
  • It finds 2 configs:
    • OWA at winmail.eu something
    • EWS config
  • I have the choice between Thunderbird EWS and Owl
  • I can set up the account, at least with Owl, because Owl can use this account.

Factors

  • It works in the old account creation dialog, which is used for the first email account. The bug is specific to the new Account Hub.

Impact

  • Major. Blocks people from using the product.

Hey Vineet, is this a duplicate of bug 1957591?

Flags: needinfo?(vineet)

This is a duplicate of bug 1975860, we need to show the confirmation "Do you want to proceed and submit your credentials?" Disabling mailnews.auto_config.fetchFromExchange.enabled resolves the issue, but would not recommend that long term and wait until this is resolved on account hub, as disabling the pref would cause headaches down the road when the bug is resolved. Instead, you can disable account hub until it is resolved. I've CC'd you on the bug, Ben.

Status: NEW → RESOLVED
Closed: 1 year ago
Duplicate of bug: 1975860
Flags: needinfo?(vineet)
Resolution: --- → DUPLICATE

mailnews.auto_config.fetchFromExchange.enable

That would disabled Exchange AutoDiscover, which would mean that many configs would no longer be found.

you can disable account hub until it is resolved

This bug is not for me, but for our users ;-)

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