When using Extended Pins in Firefox, several pinned site icons fail to load on startup, consistently appearing as blank tiles instead of showing their respective icons.
Categories
(Firefox :: New Tab Page, defect)
Tracking
()
People
(Reporter: crypto117pc, Unassigned, NeedInfo)
References
Details
Attachments
(5 files)
Bug.png
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:142.0) Gecko/20100101 Firefox/142.0
Steps to reproduce:
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Open Firefox.
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Enable and use the Extended Pins feature on the homepage.
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Pin multiple websites to the new tab/start page.
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Close and relaunch the browser.
Actual results:
Each time I launch Firefox, several of the pinned site icons appear blank or are not loaded. The tiles are visible, but the icons do not display correctly. This happens consistently.
Expected results:
All pinned site icons should load properly every time the browser starts, allowing for easy visual navigation.
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Reporter | |
Updated•2 months ago
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Updated•2 months ago
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Comment 1•2 months ago
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I am not sure what Extended Pins are, or how to use them?
Is this just the regular pinning feature, or an addon or something?
It looks like the thumbnails are broken. Does anything else break? like if you click on the shortcut, does that still go to the proper page?
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Comment 2•2 months ago
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(In reply to Scott [:thecount] Downe from comment #1)
I am not sure what Extended Pins are, or how to use them?
Is this just the regular pinning feature, or an addon or something?
It looks like the thumbnails are broken. Does anything else break? like if you click on the shortcut, does that still go to the proper page?
Thanks for the follow-up.
Just to clarify — these are called Shortcuts in Firefox, and I have the “3 rows” view enabled (see attached screenshots on my main post). What I referred to earlier as "Extended Pins" is essentially just a customized, expanded version of these shortcut rows.
The thumbnails are broken (just gray boxes), but when I click the shortcuts, they do open the correct pages. So it’s purely a visual issue, not a functional one.
Let me know if there's anything else you’d like me to test!
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Comment 3•2 months ago
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Comment 4•2 months ago
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I can confirm this bug. It only occurs with custom graphics in the tiles on New Tab Page. If I clear the cache in the settings, the affected graphic appears the next time I start Firefox. If I restart Firefox, the tile is empty again. To see the custom graphic, I have to reload the page.
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Comment 6•2 months ago
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Are you on Nightly? Can you reproduce this in Firefox 143? (Trying to see if this is isolated to the reported version).
Additionally, how persistent is this issue? Does it happen every restart?
Thanks!
(In reply to Maxx Crawford [:maxx] from comment #6)
Are you on Nightly? Can you reproduce this in Firefox 143? (Trying to see if this is isolated to the reported version).
I'm using Firefox version 141.0.3 (Release Channel). I can reproduce this bug every time I restart Firefox.
New Tab Page after restart Firefox 141.0.3 - right tile in first row is a custom image.
Comment on attachment 9506012 [details]
New Tab Page after restart Firefox 141.0.3
Right tile in first row with a custom image is empty after every restart.
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Comment 10•2 months ago
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Comment 11•2 months ago
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Comment on attachment 9506013 [details]
New Tab Page after refreshing the page
After refreshing the New Tab Page custom image is visible.
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Comment 12•1 month ago
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Redirect a needinfo that is pending on an inactive user to the triage owner.
:thecount, since the bug has recent activity, could you have a look please?
For more information, please visit BugBot documentation.
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Comment 13•22 days ago
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Hello, thank you for the bug report!
Unfortunately I could not reproduce your issue. Can you reproduce the issue on Latetst Nightly? Here is a link from where you can download it: https://www.mozilla.org/en-US/firefox/channel/desktop/. Are you able to reproduce this issue at all on the latest builds?
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Comment 14•20 days ago
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Hello, thanks for your feedback.
Yes, I can reproduce the issue with the latest Firefox Nightly (145.0a1). German version, Windows 11, 23H2. The profile is brand new, not an old one. Same problem with the current Firefox release (143.0.1).
Description
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