1982107 - SUMO Article Updates - Contextual Password Manager [Desktop v145]

Status: RESOLVED FIXED

(support.mozilla.org :: Knowledge Base Content, task)

Description

[Isabella Ssozi [:isabella]]

Did you check out the steps and FAQs for submitting requests to the CX content team? (yes or no)? [REQUIRED]

**Note: Learn more at https://mozilla-hub.atlassian.net/wiki/spaces/MSS/pages/21430745/Mozilla+Support+Content **

IMPORTANT NOTICE: FOR TIMELY PUBLICATION, CONTENT REQUESTS MUST BE SUBMITTED AT LEAST 14 DAYS BEFORE THE RELEASE DATE, ENABLING THE SUMO TEAM TO MAKE THEM LIVE WITHIN 48 HOURS POST-RELEASE. PLEASE ENSURE THAT ALL SUBMITTED INFORMATION, INCLUDING FEATURE DETAILS AND VISUAL ASSETS, IS FINAL. IN THE EVENT OF ANY UNFORESEEN CHANGES OR DELAYS NECESSITATING A PUSH TO A SUBSEQUENT RELEASE, PROMPTLY INFORM US TO PREVENT PUBLISHING AS PER THE ORIGINAL SCHEDULE.

YES

Is the content restricted to staff or under embargo (yes or no)? [REQUIRED]

Note: If yes, ensure 'Advanced Fields' are visible by selecting 'Show Advanced Field' at the top right, then scroll to 'Security' and check 'Confidential Mozilla Employee Bug (non-security)'.'
NO

Product (ensure to select only one product for each ticket. If your request involves multiple products, file an individual Bugzilla for each)

Choose one below and delete others. [REQUIRED]
Firefox for Desktop (Windows)
Firefox for Desktop (macOS)
Firefox for Desktop (Linux)

Select the type of request.

Choose one or more below and delete others. [REQUIRED]
KB content update for the following articles:
About the password manager
https://support.mozilla.org/en-US/kb/password-manager-remember-delete-edit-logins?as=u&utm_source=inproduct

We are also open to the creation of a net new Passwords in the Sidebar article if the SUMO team feels it's more appropriate.

About the sidebar
https://support.mozilla.org/en-US/kb/use-sidebar-access-tools-and-vertical-tabs
https://support.mozilla.org/en-US/kb/use-firefox-sidebar-access-bookmarks-history-synced

Please provide a summary of the request and outline any user-facing changes. [REQUIRED]

Starting in Firefox 143, users will be able to access and manage their saved passwords directly from the updated Firefox sidebar, offering a faster, more convenient alternative to visiting the about:logins page. We’re requesting updates to relevant support articles to reflect the availability of this new Contextual Password Manager (CPM) feature.

This feature is currently available in Firefox Labs on Nightly, and will roll out to Release users as an opt-in sidebar tool in Fx 143.

Firefox Labs messaging for reference:

Access your passwords right from the sidebar. No more searching around or resetting passwords when you’re trying to sign in.

Are the user-facing changes mentioned above final? (yes or no)? [REQUIRED]

YES

Is this an on- or off-train release? Please indicate the product version number, if applicable, and add it to the end of the Summary field using the format of: Summary [Product V123]. [REQUIRED]

This is an on-train release. Please note the feature is opt-in only - users have to proactively choose to enable it.

What is the anticipated release date? [REQUIRED]

Note: Content is typically published at, or within, 48 hours of the release.
RELEASE DATE: September 16 (Fx v143 Release Day)

Does the content need to be published prior to the release date? If so, when? [REQUIRED]

Note: If you don’t let us know if this date changes, it will be published on this date
NO

Does the content need to be localized in any languages outside of EN-US? If yes, please indicate which languages. [REQUIRED]

Note: A minimum of 10 days is required for translation requests.
YES, please localize the content in standard set of locales

Please include any related JIRA/Github/Bugzilla tickets, documentation, demos or practical use cases. [REQUIRED]

Jira ticket - https://mozilla-hub.atlassian.net/browse/FXSP-269 (for Phase 1)
Feature demos - Product Review Demo; Connect article
Rollout Plan

Please include links to any design assets, visuals, figma files, etc. [REQUIRED]

Note: Ensure to submit only final visual assets relevant to the Production release, excluding Nightly or Beta images, and favor 'Light mode' UI screenshots over 'Dark mode'
Figma file: https://www.figma.com/design/usz3vFNmj4PlUURWk7aZIe/Contextual-Password-Manager?node-id=16481-73930&t=z4FNdGRngUILWRFZ-0
If there are any questions about the design assets, please reach out to @Ryan Casey.

Please add instructions for testing that will enable us to replicate the expected product behavior. [REQUIRED]

Feature is available in Nightly Fx 143 for testing.

Does the content need approval before publishing? If yes, identify the one approver responsible for this task.

Note: Minor changes such as string updates are directly handled in SUMO, and will not lead to the generation of a pre-publishing draft. [REQUIRED]
YES, please share updated articles with Isabella Ssozi

Comment 1

[Flavius Floare]

Isabella, the updated KBs are all here. Please know that the update text is in red, so you can spot it easier.

Comment 2

[Isabella Ssozi [:isabella]]

Thanks for all your help with the KBs so far @Flavius. I'll take another look at the content. Please note we're now targeting Fx 144 for this feature launch.

Comment 3

[Isabella Ssozi [:isabella]]

FYI we're now targeting Fx 145 for launch.

Comment 4

[Alice Wyman]

See https://support.mozilla.org/en-US/kb/password-manager-remember-delete-edit-logins/history (revision comment "to be published 11/11")

Flavius, Version 145 is now available in the Firefox "Customize this article" version picker. If you made a new revision to add {for fx145} tags around the updated content, the article can be approved now and only users running Firefox version 145 and above will see the new content.

Comment 5

[Flavius Floare]

(In reply to Alice Wyman from comment #4)

See https://support.mozilla.org/en-US/kb/password-manager-remember-delete-edit-logins/history (revision comment "to be published 11/11")

Flavius, Version 145 is now available in the Firefox "Customize this article" version picker. If you made a new revision to add {for fx145} tags around the updated content, the article can be approved now and only users running Firefox version 145 and above will see the new content.

Thank you, Alice. The article is now up, under the for fx145. This means users will only see the updates when they update to Firefox 145.

Will close the bug.

Comment 6

[Alice Wyman]

Attachment: Fx144 sidebar settings.png

See https://support.mozilla.org/en-US/kb/password-manager-remember-delete-edit-logins/history and this revision created Nov 2 and approved Nov 7. The revision included the comment, "Fixed {for} tags. The updated sidebar is used from version 136 rather than version 145..." and it changed the {for fx145} tag to {for fx136} around the two From the Firefox sidebar sections.

The article should be corrected to restore the {for fx145} markup around those sections. While it's true that Firefox 136 includes the updated sidebar, the "Passwords" entry wasn't added until Firefox version 145. Firefox version 144 and below doesn't include that entry.

Comment 7

[Alice Wyman]

Attachment: Fx145sidebar-passwords.png

The article also needs a new "Customize sidebar" image for the two From the Firefox sidebar sections here and here, with "Manage Firefox settings" at the bottom as shown in this Firefox 145 Beta screenshot. The current image used in those sections has "Manage Nightly settings".

Comment 8

[Flavius Floare]

(In reply to Alice Wyman from comment #7)

Created attachment 9525491 [details]
Fx145sidebar-passwords.png

The article also needs a new "Customize sidebar" image for the two From the Firefox sidebar sections here and here, with "Manage Firefox settings" at the bottom as shown in this Firefox 145 Beta screenshot. The current image used in those sections has "Manage Nightly settings".

Thank you, Alice. I have updated the article and reverted the previous changes. Thanks for pointing it out. Greatly appreciated.

Comment 9

[Alice Wyman]

See https://support.mozilla.org/en-US/kb/use-sidebar-access-tools-and-vertical-tabs/history showing an update to the Use the sidebar to access tools and vertical tabs article approved today in this revision with the comment, "Bug 1982107. Please do not edit/publish. To be released 11/11."
The new "passwords" item in the article Intro (misspelled "passowrds") and the new sections on using the passwords entry in the sidebar need to be marked {for fx145} they don't apply to Firefox 144 and below.

Also, the new Enable passwords in the Firefox sidebar section needs a new "Customize sidebar" image with "Manage Firefox settings" at the bottom. The current image used in that section has "Manage Nightly settings".

Comment 10

[Alice Wyman]

(In reply to Isabella Ssozi [:isabella] from comment #0)

KB content update for the following articles:
About the password manager
https://support.mozilla.org/en-US/kb/password-manager-remember-delete-edit-logins?as=u&utm_source=inproduct

We are also open to the creation of a net new Passwords in the Sidebar article if the SUMO team feels it's more appropriate.

About the sidebar
https://support.mozilla.org/en-US/kb/use-sidebar-access-tools-and-vertical-tabs
https://support.mozilla.org/en-US/kb/use-firefox-sidebar-access-bookmarks-history-synced

The https://support.mozilla.org/en-US/kb/use-firefox-sidebar-access-bookmarks-history-synced article was just updated for fx145. The article title was also changed to add "passwords", which might be confusing to users running Firefox 144 and below. Maybe a note should be added to the top of the article, explaining that passwords are available in the sidebar starting with Firefox version 145.