1965232 - SUMO Article Updates - Chrome Import Changes on Windows -- Passwords via CSV, Payment methods disabled [Desktop v139 and v140]

Status: RESOLVED FIXED

(support.mozilla.org :: Knowledge Base Content, task)

Description

[Isabella Ssozi [:isabella]]

Did you check out the steps and FAQs for submitting requests to the CX content team? (yes or no)? [REQUIRED]

**Note: Learn more at https://mozilla-hub.atlassian.net/wiki/spaces/MSS/pages/21430745/Mozilla+Support+Content **

IMPORTANT NOTICE: FOR TIMELY PUBLICATION, CONTENT REQUESTS MUST BE SUBMITTED AT LEAST 14 DAYS BEFORE THE RELEASE DATE, ENABLING THE SUMO TEAM TO MAKE THEM LIVE WITHIN 48 HOURS POST-RELEASE. PLEASE ENSURE THAT ALL SUBMITTED INFORMATION, INCLUDING FEATURE DETAILS AND VISUAL ASSETS, IS FINAL. IN THE EVENT OF ANY UNFORESEEN CHANGES OR DELAYS NECESSITATING A PUSH TO A SUBSEQUENT RELEASE, PROMPTLY INFORM US TO PREVENT PUBLISHING AS PER THE ORIGINAL SCHEDULE.

YES

Is the content restricted to staff or under embargo (yes or no)? [REQUIRED]

Note: If yes, ensure 'Advanced Fields' are visible by selecting 'Show Advanced Field' at the top right, then scroll to 'Security' and check 'Confidential Mozilla Employee Bug (non-security)'.'
NO

Product (ensure to select only one product for each ticket. If your request involves multiple products, file an individual Bugzilla for each)

Choose one below and delete others. [REQUIRED]
Firefox for Desktop (Windows)

Select the type of request.

Choose one or more below and delete others. [REQUIRED]
KB content update for the following articles (as needed):
https://support.mozilla.org/en-US/kb/import-bookmarks-google-chrome
https://support.mozilla.org/en-US/kb/import-data-another-browser

Please provide a summary of the request and outline any user-facing changes. [REQUIRED]

We’re requesting updates to support articles related to importing passwords and payment methods from Chrome on Windows.

Due to a recent change in how Chrome encrypts this data, Firefox will:

• Guide users to use the CSV import flow for passwords (instead of automatic import).
  

• Disable the import of payment methods from Chrome on Windows entirely.
  

Support articles should be updated to reflect:

• Step-by-step instructions for using the CSV import method for passwords via the migration wizard.
  

• A note that importing payment methods from Chrome on Windows is no longer supported (with an explanation if appropriate e.g. "due to changes in Chrome's encryption mechanism").
  

Are the user-facing changes mentioned above final? (yes or no)? [REQUIRED]

YES

Is this an on- or off-train release? Please indicate the product version number, if applicable, and add it to the end of the Summary field using the format of: Summary [Product V123]. [REQUIRED]

This is an on-train release.

• We will uplift to Fx 139, for English locales only.
  

• The full change will ship to all locales in Fx 140.
  

What is the anticipated release date? [REQUIRED]

Note: Content is typically published at, or within, 48 hours of the release.
RELEASE DATE: Fx v139 for English locales only. Fx 140 for all locales.

Does the content need to be published prior to the release date? If so, when? [REQUIRED]

Note: If you don’t let us know if this date changes, it will be published on this date
NO

Does the content need to be localized in any languages outside of EN-US? If yes, please indicate which languages. [REQUIRED]

Note: A minimum of 10 days is required for translation requests.
YES, please localize the content in standard set of locales

Please include any related JIRA/Github/Bugzilla tickets, documentation, demos or practical use cases. [REQUIRED]

Bugzilla ticket - https://bugzilla.mozilla.org/show_bug.cgi?id=1960560
Safari import article for reference: https://support.mozilla.org/en-US/kb/importing-safari-data-firefox

Please include links to any design assets, visuals, figma files, etc. [REQUIRED]

Note: Ensure to submit only final visual assets relevant to the Production release, excluding Nightly or Beta images, and favor 'Light mode' UI screenshots over 'Dark mode'
Figma file: https://www.figma.com/design/qjBXCeuuxNUBqKEEpnYtmH/Chrome-import-2025--short-term-?node-id=37-1458&t=BBpSxocp7yqn9oYl-1

Please add instructions for testing that will enable us to replicate the expected product behavior. [REQUIRED]

Please see figma file above.

Does the content need approval before publishing? If yes, identify the one approver responsible for this task.

Note: Minor changes such as string updates are directly handled in SUMO, and will not lead to the generation of a pre-publishing draft. [REQUIRED]
YES, please share updated articles with:
Content - Meridel Walkington
PM - Isabella Ssozi

Comment 1

[Dayana]

Hi Mandy, could you help validate this request and add to the Asana Content Roadmap?

Comment 2

[SUMO Mandy]

(In reply to Dayana from comment #1)

Hi Mandy, could you help validate this request and add to the Asana Content Roadmap?

https://app.asana.com/1/90589597529/project/1203460865189761/task/1210265073350690

Comment 3

[Flavius Floare]

Hi, I drafted the updates here: https://docs.google.com/document/d/1gXHOumIaANugMetJisZdGCeyhRDsLYByIXmfQb5I3K0/edit?tab=t.0

Comment 4

[Isabella Ssozi [:isabella]]

Thanks for the updates Flavius. I've reviewed and left a couple of comments in the doc.

Comment 5

[Alice Wyman]

(from comment #0)

KB content update for the following articles (as needed):
https://support.mozilla.org/en-US/kb/import-bookmarks-google-chrome
https://support.mozilla.org/en-US/kb/import-data-another-browser
<snip>
We’re requesting updates to support articles related to importing passwords and payment methods from Chrome on Windows.

This is an on-train release.

• We will uplift to Fx 139, for English locales only.
  

• The full change will ship to all locales in Fx 140.
  

Should the updated articles include detail on platform, locales and Firefox versions affected? This came up in the contributors forum:
https://support.mozilla.org/en-US/forums/contributors/717314 Differences in Firefox UX depending on platform?

Comment 6

[Flavius Floare]

(In reply to Alice Wyman from comment #5)

(from comment #0)

KB content update for the following articles (as needed):
https://support.mozilla.org/en-US/kb/import-bookmarks-google-chrome
https://support.mozilla.org/en-US/kb/import-data-another-browser
<snip>
We’re requesting updates to support articles related to importing passwords and payment methods from Chrome on Windows.

This is an on-train release.

• We will uplift to Fx 139, for English locales only.
  

• The full change will ship to all locales in Fx 140.
  

Should the updated articles include detail on platform, locales and Firefox versions affected? This came up in the contributors forum:
https://support.mozilla.org/en-US/forums/contributors/717314 Differences in Firefox UX depending on platform?

Hi Alice, thanks for pointing it out. Since this change impacts contributors and users, I think it's safe to say we can specify these details. I'll tag Isabella and Meridel.

Comment 7

[Isabella Ssozi [:isabella]]

Hi Alice,

Yes — the updated articles should definitely include the platform detail (Chrome on Windows only).

Regarding locales and Firefox versions, that part needs a bit of nuance: all locales and Firefox versions are technically affected by the underlying encryption change in Chrome. However, we’re updating the Firefox UI starting in version 139 (English locales only) and version 140 (all locales) to reflect the change — specifically by removing the import options that no longer work.

It’s totally fine to include a note in the article clarifying that while the issue is broadly applicable, the UI will be updated in those versions to reflect the new behavior. Flavius and I discussed this in the article updates — linking that comment thread here for reference: https://docs.google.com/document/d/1gXHOumIaANugMetJisZdGCeyhRDsLYByIXmfQb5I3K0/edit?disco=AAABj4hmAmo. Please let me know if anything is unclear or if you need additional info!

Comment 8

[Alice Wyman]

The google doc is Access Denied for me. I requested access using my gmail account.

Comment 9

[Flavius Floare]

(In reply to Alice Wyman from comment #8)

The google doc is Access Denied for me. I requested access using my gmail account.

Hi Alice, I have granted you access to the doc! I'll take a look and revise it with the new info, but please add your suggestions as comments there. Please let me know if you need anything else.

Comment 10

[Flavius Floare]

I have updated the articles to include the specifications mentioned above in the thread. I'll close the ticket for now.

Comment 11

[Alice Wyman]

Just to confirm, import of passwords and payment methods is still available from Chrome browsers on macOS but not on Windows or Linux?
See bug 1960560 comment 26 and the reply in bug 1960560 comment 28 ...which links to bug 1513718.

Comment 12

[Flavius Floare]

(In reply to Alice Wyman from comment #11)

Just to confirm, import of passwords and payment methods is still available from Chrome browsers on macOS but not on Windows or Linux?
See bug 1960560 comment 26 and the reply in bug 1960560 comment 28 ...which links to bug 1513718.

Hi Alice, as far as this bug is concerned, the import of passwords and payment methods is no longer supported on Windows.

Comment 13

[Alice Wyman]

(In reply to Flavius Floare from comment #12)

(In reply to Alice Wyman from comment #11)

Just to confirm, import of passwords and payment methods is still available from Chrome browsers on macOS but not on Windows or Linux?
See bug 1960560 comment 26 and the reply in bug 1960560 comment 28 ...which links to bug 1513718.

Hi Alice, as far as this bug is concerned, the import of passwords and payment methods is no longer supported on Windows.

Hi, Flavius,
Yes, I know this bug just applies to changes to import of passwords and payment methods from Chrome on Windows but the bug description includes Bugzilla ticket - https://bugzilla.mozilla.org/show_bug.cgi?id=1960560
... which refers to Linux and macOS in the comments I referenced. I was just asking for confirmation because the articles that are being updated also apply to macOS and Linux and I have revisions pending. See:
https://support.mozilla.org/en-US/kb/import-bookmarks-google-chrome/history
https://support.mozilla.org/en-US/kb/import-data-another-browser/history

Comment 14

[Flavius Floare]

(In reply to Alice Wyman from comment #13)

(In reply to Flavius Floare from comment #12)

(In reply to Alice Wyman from comment #11)

Just to confirm, import of passwords and payment methods is still available from Chrome browsers on macOS but not on Windows or Linux?
See bug 1960560 comment 26 and the reply in bug 1960560 comment 28 ...which links to bug 1513718.

Hi Alice, as far as this bug is concerned, the import of passwords and payment methods is no longer supported on Windows.

Hi, Flavius,
Yes, I know this bug just applies to changes to import of passwords and payment methods from Chrome on Windows but the bug description includes Bugzilla ticket - https://bugzilla.mozilla.org/show_bug.cgi?id=1960560
... which refers to Linux and macOS in the comments I referenced. I was just asking for confirmation because the articles that are being updated also apply to macOS and Linux and I have revisions pending. See:
https://support.mozilla.org/en-US/kb/import-bookmarks-google-chrome/history
https://support.mozilla.org/en-US/kb/import-data-another-browser/history

Hi Alice, I reviewed your revisions, and I approved them. Thank you, greatly appreciated!