1982285 - adding new email account with new Account Hub dialog does not work - dialog freezes

Status: UNCONFIRMED

(Thunderbird :: Account Manager, defect)

Description

[Int]

Attachment: TB140_bug_addaccount.png

Steps to reproduce:

When I try to add an additional email account to Thunderbird (Version 140.1.1esr 64bit) the dialog fails with error and freezes. Steps:

• I open "New account->Email"
• the new Account Hub dialog starts and I enter the new email address I want to add
• dialog failes with error "Authentication failed. Please check the username and password" and freezes
  but there is no possibility to enter username and password in this new dialog.

Actual results:

dialog failes with error "Authentication failed. Please check the username and password" and freezes
but there is no possibility to enter username and password in this new dialog.

Expected results:

offer the possibility to enter username and password in this new dialog
or offer the possibility to switch to old add email dialog.

Comment 1

[Int]

Attachment: TB140_AccountHub.png

Comment 2

[Int]

By chance I found that the upgrade from TB128esr to TB140esr automatically enabled the experimental feature "Account Hub" in the settings (see screenshot attachment "TB140_AccountHub.png"). Disabling this option manually brought back the old and working email account procedure.

• Thunderbird should not automatically enable experimental features
• there should be an option in the Thunderbird Enterprise Policy (https://github.com/thunderbird/policy-templates/tree/master) that allows to manage the "Account Hub" option in the settings

Comment 3

[Magnus Melin [:mkmelin]]

Does it work in v142?
If not, we'd need to know what email you're trying to configure.

Comment 5

[Magnus Melin [:mkmelin]]

Many/most of these issues should be bug 1975860