1985249 - Failed to find the settings for Microsoft Exchange account

Status: RESOLVED INVALID

(Thunderbird :: Account Manager, defect)

Description

[Florent H]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:142.0) Gecko/20100101 Firefox/142.0

Steps to reproduce:

I entered my email address and correct password for my @concordia.ca Microsoft Exchange account. These data were entered in both the old account setup page and the new account hub.

Actual results:

Thunderbird failed to find the settings for the Microsoft Exchange account, even though other Exchange accounts worked (e.g., @uvic.ca).
The second part of my question on the Thunderbird Support forums also details the problem: https://support.mozilla.org/en-US/questions/1526089?utm_campaign=questions-reply

Expected results:

Thunderbird should have found the configuration in the Mozilla ISP database.

Comment 1

[Magnus Melin [:mkmelin]]

Part of it is likely bug 1975860.
concordia.ca is not in ispdb (https://github.com/thunderbird/autoconfig/tree/master/ispdb) so no surprise it's not found there.