Closed Bug 1986747 Opened 9 months ago Closed 8 months ago

Update AI Chatbot SUMO [Desktop V143]

Categories

(support.mozilla.org :: Knowledge Base Content, task)

Product:
support.mozilla.org
Component:
Knowledge Base Content
Type:
task

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: johuang, Assigned: dgalindo)

References

(
URL
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Details

Attachments

(2 files)

Fx143ChooseAIChatbot.png
149.84 KB, image/png
Details
Fx143ChatbotList.png
38.55 KB, image/png
Details

Did you check out the steps and FAQs for submitting requests to the CX content team? (yes or no)? [REQUIRED]

**Note: Learn more at https://mozilla-hub.atlassian.net/wiki/spaces/MSS/pages/21430745/Mozilla+Support+Content **
IMPORTANT NOTICE: FOR TIMELY PUBLICATION, CONTENT REQUESTS MUST BE SUBMITTED AT LEAST 14 DAYS BEFORE THE RELEASE DATE, ENABLING THE SUMO TEAM TO MAKE THEM LIVE WITHIN 48 HOURS POST-RELEASE. PLEASE ENSURE THAT ALL SUBMITTED INFORMATION, INCLUDING FEATURE DETAILS AND VISUAL ASSETS, IS FINAL. IN THE EVENT OF ANY UNFORESEEN CHANGES OR DELAYS NECESSITATING A PUSH TO A SUBSEQUENT RELEASE, PROMPTLY INFORM US TO PREVENT PUBLISHING AS PER THE ORIGINAL SCHEDULE.

Yes

Content access restriction: Is the content restricted to staff or under embargo (yes or no)? [REQUIRED]

Note: If yes, ensure ‘Advanced Fields’ are visible by selecting ‘Show Advanced Field’ at the top right, then scroll to ‘Security’ and check ‘Confidential Mozilla Employee Bug (non-security)’.
Attention: Any content not marked as confidential will be accessible to both NDAd and non-NDAd contributors with a Bugzilla account. Drafts for non-confidential content will also follow the same access policy, being open to comments for anyone with the link. Non-confidential Bugzillas can benefit from contributions by community contributors, while confidential Bugzillas will be handled exclusively by staff.

No

Product (ensure to select only one product for each ticket. If your request involves multiple products, file an individual Bugzilla for each)

Choose one below and delete others. [REQUIRED]
Firefox for Desktop (Windows)
Firefox for Desktop (macOS)
Firefox for Desktop (Linux)

Select the type of request.

Choose one or more below and delete others. [REQUIRED]
KB content update/ new content

Please summarize the request, emphasizing any user-facing changes. Include historical context or background information if it helps users understand the new features or changes. [REQUIRED]

We are uplifting Release 143 to include Copilot as an additional AI Chatbot provider.
Also, the key features in SUMO is outdated as we won't be able to keep up with the updates from the providers.
Thus, we are making two changes:

  1. Include Copilot
  2. Remove the table with Key Features

##Are the user-facing changes mentioned above for the production release, or is the feature/change experimental/ beta? (Production, Experimental or Beta) [REQUIRED]
**Note: Specify if the user-facing changes mentioned above are final, experimental, or in beta. This information is crucial for determining the appropriate support and documentation level needed. Please note that SUMO KB articles only support the production version for Firefox.
Production

Are the new features or changes region-specific? Are they going to be released in a gradual rollout? [REQUIRED]

**Note: Please confirm if these features or changes are limited to specific geographic regions and if they will be implemented gradually. Knowing this helps us tailor our documentation and support resources appropriately.
Worldwide 100%

Please indicate if this is an on- or off-train release [REQUIRED]

**Note: If applicable, add the product version number to the end of the Summary field using the format: Summary [Product V123]. If this is an off-train release, please use the format: Summary [Product off-train].
On-train

What is the anticipated release date? [REQUIRED]

Note: Content is typically published at, or within, 48 hours of the release.
Sep 16, 2025

Does the content need to be published prior to the release date? If so, when? [REQUIRED]

Note: If you don’t let us know if this date changes, it will be published on this date
On release date

Does the content need to be localized in any languages outside of EN-US? If yes, please indicate which languages. [REQUIRED]

Note: A minimum of 10 days is required for translation requests.
Yes, all languages.

Please include any related JIRA/Github/Bugzilla tickets, documentation, demos or practical use cases. [REQUIRED]

https://bugzilla.mozilla.org/show_bug.cgi?id=1926933

Please include links to any design assets, visuals, figma files, etc. [REQUIRED]

Note: Ensure to submit only final visual assets relevant to the Production release, excluding Nightly or Beta images, and favor 'Light mode' UI screenshots over 'Dark mode'

Please add instructions for testing that will enable us to replicate the expected product behavior. [REQUIRED]

Does the content need approval before publishing? If yes, identify the one approver responsible for this task.

Note: Minor changes such as string updates are directly handled in SUMO, and will not lead to the generation of a pre-publishing draft. [REQUIRED]
Yes, by Katie Lower.

Please can I pick this one up?

Katie will provide more instructions for the request.

Hi Sumo team! Please see here (I added a new tab to the original Google doc we were using, when originally drafting this article last year) to show the changes to make.

Of course, very open to your suggestions for clarity, formatting, and otherwise. Thank you!

Keen to pick this one up and getting working on it, but I need SUMO staff to approve my request from a couple of days ago to work on it first. Fingers crossed this can be granted soon.

See Also: → 1926933

Firefox Beta 143.0b9 screenshot when first choosing an AI chatbot (on Windows 11)

Attached image Fx143ChatbotList.png —

Firefox Beta 143.0b9 screenshot showing available chatbots from the ChatGPT dropdown list

Seburo, feel free to use my screenshots if you are assigned this bug. I've uploaded them to the Media Gallery, here:

Asana Link: https://app.asana.com/1/90589597529/project/1203460865189761/task/1211304948690908?focus=true

Assignee: nobody → seburo3
Status: NEW → ASSIGNED

Thanks for providing these screenshots, Alice.

@Paul the bug is yours. Please request access to the doc that Katie shared above.

Draft looks good Paul!

Ready for review - https://support.mozilla.org/en-US/kb/ai-chatbot/history#preview

Assignee: seburo3 → dgalindo
Flags: needinfo?(klower)

Don't we want to mention that Copilot is available starting in Firefox version 143, for users on previous versions such as Firefox 142 or 140esr?

I tried editing the pending revision to add {for fx143} tags around the Microsoft Copilot entry in the introduction but I ran into the problem described in bug 1983926 comment 7. I ended up adding "starting in Firefox version 143" instead, as shown here.

I think that ESR is about to be bumped up to 140.

I updated the revision that's pending review, to add {for not fx143} tags around "starting in Firefox version 143" (in front of Microsoft Copilot} since bug 1983926 has been fixed.

I've approved all the pending revisions, so this should be ok to resolve. Thanks, folks!

Status: ASSIGNED → RESOLVED
Closed: 8 months ago
Resolution: --- → FIXED
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