Failed to save an attachment to the computer
Categories
(Thunderbird :: Untriaged, defect)
Tracking
(Not tracked)
People
(Reporter: benj.ferre, Unassigned)
Details
(Whiteboard: [antivirus:McAfee])
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:143.0) Gecko/20100101 Firefox/143.0
Steps to reproduce:
- I received an email with an attachment (PDF file, Excel file...)
- I clicked on save as to save on my computer the file
- I chose the folder to save it
Actual results:
- I don't find my file saved.
Workaround : if I click on the file in the message, the file opens in a tab. If I use the Save option from this tab, it works.
Expected results:
- I must find my document in the folder.
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Comment 2•1 year ago
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Hello!
I have checked this issue on TB 143.0.1(20250923124009) and TB 140.4.0esr(20251010020716) and the attachments can be saved and found in the chosen folder without any problem. I have checked with pdf, excel and jpeg files
Can you please tell us what TB version you are using? Can you try this scenario in Troubleshoot Mode and check if it’s still happening?
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Reporter | |
Comment 3•1 year ago
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Yes, I was using McAfee antivirus software, and it was indeed the one blocking the attachments from being saved.
I uninstalled it, and the problem is gone.
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Updated•1 year ago
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Description
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