Closed Bug 1994962 Opened 6 months ago Closed 5 months ago

Signature disappears when I reply to an email

Categories

(Thunderbird :: Untriaged, defect)

Product:
Thunderbird
Component:
Untriaged
Version:
Thunderbird 140
Type:
defect

Tracking

(Not tracked)

Status:
RESOLVED WORKSFORME

People

(Reporter: stephen, Unassigned)

Details

Steps to reproduce:

I receive an email. I click on Reply.

Actual results:

My HTML email signature is shown for a very brief moment, but then it disappears and is removed from the email reply.

Expected results:

The HTML signature should be displayed in the email reply, above the email I am replying to.

This is only a recent problem, that started happening in the last week.

When I create a new email, my HTML signature is displayed within the email as normal.

I checked and these options are selected:
-Include signature for replies

  • Place my signature below my reply (above the quote)

Does this still occur in troubleshoot mode?

Did you ask this question in the Thunderbird Support Forum to see if anyone could offer assistance?
If yes, please post a link to the question and I'll take a look.
It's always advisable to ask a question in the Thunderbird Support Forum first because many issues can get sorted and this forum is not a Support Forum.

You will get asked some questions to ascertain if this is a bug or not.
Info is required so we can try to reproduce the problem.

Do you use 'Signature Switch' addon ?
If yes, then you are seeing normal behaviour. The signature gets auto added at the end of the email.

Tell us more about the Signature.
How did you create the HTML signature ?
In Thunderbird, did you create a signature in a Write new message window and save as a HTML file?
Then in Account SEttings for the account, select checkbox 'Attach the signature from a file instead' and select the html file?
OR
Did you type some text in the 'Signature text' box ?
Helpful if you post an image showing what you have set up in Account Settings.

In Settings > Composition
scroll down to 'Sending Format' section
What option is selected ?

Flags: needinfo?(stephen)

Hi, this problem has stopped occurring.

I have not updated Thunderbird since it stopped occurring because my Thunderbird was already up to date.

Maybe it was because of an add-on and the add-on has been updated?

I'm not sure. It's a strange one. Sorry for taking up your time!

Flags: needinfo?(stephen)

-> WFM per comment 3

Status: UNCONFIRMED → RESOLVED
Closed: 5 months ago
Resolution: --- → WORKSFORME
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