1998274 - Crash @ res_nsearch_2 upon creation of email account with a TLD of ".io"

Status: RESOLVED DUPLICATE of bug 1987786

(Thunderbird :: Account Manager, defect)

Description

[Jeremy]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/18.1 Safari/605.1.15

Steps to reproduce:

Add a new account with a TLD of .io

Actual results:

Crash and exit to crash report dialog

Expected results:

Continued new account script

Comment 1

[Magnus Melin [:mkmelin]]

Please provide the crash id. See https://support.mozilla.org/en-US/kb/thunderbird-crashes

Comment 2

[Jeremy]

It also crashes using a TLD of ".TEL". Crash report : bp-d272a15f-a05a-4257-809b-aef0b0251109

Former crash reports with TLD of ".IO" :

bp-b6a4d019-948b-4e08-8b9d-3edc20251104

bp-1108bc4f-8ec9-4550-9cd8-250310251104

bp-e59b5b6f-f8a7-4680-95a9-43a8e0251104

bp-8da2872b-3331-4e9a-9d4d-ef9050251104

bp-0844a93a-fada-4b3e-8b79-3437c0251101

bp-a85bd09e-8561-4eb9-b7ff-d455f0251101

It might be useful to look at what TLD (Domains) it looks for on account creation.

I do not experience this instant-crash on ".com" TLD's

Comment 3

[Magnus Melin [:mkmelin]]

Thanks for reporting! This seems like bug 1987786
Eleanor, maybe a clue for the remaining issues? E.g. bp-b6a4d019-948b-4e08-8b9d-3edc20251104 is crash in res_nsearch_2

Jeremy, at which point do you crash? Is it during the account setup, or later?

Comment 4

[Eleanor Dicharry]

This definitely looks like at least the same constellation of crashes as bug 1987786 .

Jeremy, would you be willing to try and see if you still have this behavior with a 146 daily build from on or after November 7?

Comment 5

[Eleanor Dicharry]

Jeremy, it looks like the issue persists in the latest dailies, so in addition to my previous question can you tell me if you've performed any custom DNS configuration on your system? Things like adding a third-party DNS provider or installing a DNS-over-HTTPS profile?

Comment 6

[Wayne Mery (:wsmwk)]

(In reply to Eleanor Dicharry from comment #5)

Jeremy, it looks like the issue persists in the latest dailies, so in addition to my previous question can you tell me if you've performed any custom DNS configuration on your system? Things like adding a third-party DNS provider or installing a DNS-over-HTTPS profile?

Jeremy?

Comment 7

[Eleanor Dicharry]

I think my message above is from before the final fix for bug 1987786, which landed in 147 and might have been the culprit for this crash, so it'd be good to check if this is still an issue for you in the latest beta or daily.

Comment 8

[Wayne Mery (:wsmwk)]

Jeremy seems to be gone. And the crash reports have aged out.

But there is every reason to believe this was bug 1987786