2005726 - Console does not consistently update user status after sign-out

Status: RESOLVED DUPLICATE of bug 2012442

(Enterprise Products :: Console, defect, P1)

Description

[Simona Badau, Desktop QA]

Found in

• https://console-gcp-eu.enterfox.eu/

Affected versions

• https://console-gcp-eu.enterfox.eu/

Tested platforms

• Affected platforms: Windows 11 x64, Ubuntu 24.04 and macOS 26

Preconditions

• Firefox Enterprise is installed and a user is authenticated.
• A Company admin is logged into the Console.

Steps to reproduce

1. In Firefox Enterprise - click the Firefox Enterprise button in the Address Bar and choose Sign out.
2. Go to the Console and check the Status of the user who just signed out.

Expected result

• The user should be displayed in the Console as Signed out.

Actual result

• The user is still displayed as Signed in.
• This appears to be intermittent - some sign-out attempts do update the status correctly.

Regression range

• this is not a regression.

Comment 1

[Julien Wajsberg [:julienw]]

I think this would be a backend bug, what do you think Florian?

Comment 2

[Florian Dieminger [:fiji]]

I was not able to reproduce this. Can you?

Comment 3

[Simona Badau, Desktop QA]

Attachment: Screenshot with the issue

(In reply to Florian Dieminger [:fiji] from comment #2)

I was not able to reproduce this. Can you?

I am still able to reproduce this issue. My user still appears as Signed in minutes after signing out from Firefox Enterprise.
I tested on the https://console-gcp-eu.enterfox.eu/ console using the following Firefox Enterprise versions:

• 147.0a1 (Build ID: 20251205074303)
• 148.0a1 (Build IDs: 20251211012204, 20251218081925, 20260109133619)

Please see the attached screenshot, where the “Last seen” time corresponds to the moment I signed out of the Firefox Enterprise browser using the Sign Out.

Comment 4

[Julien Wajsberg [:julienw]]

Hey Simona, just to double check, were you signed in on 2 different firefox at one point? Is it possible you didn't sign out from both?

Comment 5

[Simona Badau, Desktop QA]

(In reply to Julien Wajsberg [:julienw] from comment #4)

Hey Simona, just to double check, were you signed in on 2 different firefox at one point? Is it possible you didn't sign out from both?

I tested two different Firefox Enterprise versions on the same day, but not at the same time. Before checking the console, I signed out from the browser by using the toolbar button.
I’m not sure whether this is relevant or could have an impact, but please note that we only had access to https://console-gcp-eu.enterfox.eu/.

Comment 6

[Simona Badau, Desktop QA]

Attachment: screenshot with the status of the same user from different locations

During testing, we noticed that the issue is intermittent.
I also observed an interesting discrepancy—please see the screenshot.

Comment 7

[Julien Wajsberg [:julienw]]

About the discrepency, I don't get the same information from the server in both cases.

In the list of users endpoint: https://console-gcp-eu.enterfox.eu/api/console/users
I get only one session for your user with "is_active": false,
But with the user details endpoint: https://console-gcp-eu.enterfox.eu/api/console/users/62bbb232-5a8f-44b7-973f-d324391ca766
I get 325 endpoints, whose 239 have "is_active": true.

ping @fiji about this.

About the fact the issue is intermittent, Florian also thought it might be a race at the client level, but I'm not sure how we could investigate it. Florian, do you know who could look at this ? Maybe Jonathan ?

Comment 8

[Florian Dieminger [:fiji]]

I'll look into this. I landed the new session management a few weeks back.

Comment 10

[lburuian]

Hello,
While testing this today we noticed that, while the session is removed from the console when using the Sign out functionality from the toolbar, this is not the case when using the "X" button, Quit functionality or ALT+F4 to close the browser.
Thank you.

LE: other scenarios to which theissue applies to:

• Win and Ubu: File > Quit
• Hamburger menu > Quit

Comment 11

[Julien Wajsberg [:julienw]]

Hey Gcp, probably somebody from your team should look at this? Or is it tracked in another bug already?

Comment 12

[Gian-Carlo Pascutto [:gcp]]

This is https://bugzilla.mozilla.org/show_bug.cgi?id=2012442 on the client.

Comment 13

[Julien Wajsberg [:julienw]]

OK, let's dupe to it then