User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.4a) Gecko/20030401 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.4a) Gecko/20030401 Mozilla 1.4a (complete install with talback enabled) crash at startup after installation. message is application error, an error log will be generated. same crash when I : - upgrade directly from 1.3b to 1.4a - remove 1.3b with add remove/program and install 1.4a - remove 1.4a and reinstall 1.4a the crash happens every time By removing the mozilla directory in program files, I can succesfully install 1.4a Reproducible: Always Steps to Reproduce: 1. 2. 3. Expected Results: Upgrade should just run successfully without having to remove files manually. I should have had a talbalk report at least but only had a crash I had flash 6, java and acrobat plugins installed and mozilla calendar for 1.3b there were some files left which seems mostly calendar related I will attach the files to this bug
files uploaded to http://www.araman.org/mozilla/bug200623.programfiles_mozilla.zip
reporter, please read the release notes [http://www.mozilla.org/releases/mozilla1.4a/] which say "Install into a new empty directory. Installing on top of previously installed builds may cause problems." Also : search bugzilla before filing a new bug. Read bug 195600 for further comments as to the cause of this problem *** This bug has been marked as a duplicate of 195600 ***
Status: UNCONFIRMED → RESOLVED
Last Resolved: 16 years ago
Resolution: --- → DUPLICATE
I looked at the mostfreq bugs and did a search on crash and 1.4a and calendar and 1.4a. this is why I didn't find bug 195600 I don't agree that I should have to remove manually files with every mozilla release. It should at least work if I deinstall the program, which is what I did. I have no way to deinstall the calendar xpi and mozilla installer doesn't ask to desinstall it or warn about possible conflict when installing. As I have downloaded a talkback enabled build, it should have run the talback reporter, not just crash ! If some version of calendar xpi is known to be incompatible with 1.4a, the installer should warn about this
I see your point...... but ;-).... Typically you can install Mozilla on top of older version. Sometimes however, new features are implemented that break backwards compatibility. In that case you have to uninstall Mozilla to get things to work. The mozilla uninstaller, uninstalls Mozilla. And only that. If you install add-ons like spell check, enigmail, Calendar etc. they will (a) not be uinstalled and (b) not be compatible with your new Mozilla. [Please note that this behavior is by design because no program should unistall items that it didn't install]. These add-ons do not have an uninstaller and their presence brings down Moz. To uninstall these add-ons you have to manually delete them [clear out the Moz folder]. Bug 195600 comment 2 also talks about an RFE for checking target folder before installation. As far as i know, no such rfe has been filed yet. This bug, as it is phrased, is still a duplicate of 195600 as it describes a Mozilla crash after an installation not according the installation notes. If you file an rfe for checking the target folder before installation you can refer to this bug and bug 195600. Also it would be appreciated if you report the bug number for that rfe under bug 195600.
correction : make that "bug 195600 comment 6"
just opened an rfe about adding a warning if destination directory is not empty. Please see bug 200651
My RFE mentioned in bug 195600 comment 6 was indeed filed. It is bug 195818. Bug 195818 comment 1 notes that several unclean install issues block doing this with certainty, and the commenter added these issues as blockers. Given all that, and the valid statement in comment 4 that the Moz uninstaller shouldn't uninstall stuff that it didn't install, I would say this RFE should technically be marked as a duplicate or blocker of bug 195818 instead of bug 195600. But it doesn't seem worth the trouble.
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