Open Bug 2021570 Opened 2 months ago Updated 19 days ago

www.kleinanzeigen.de - Unable to log in, redirects to IP blocked page (MacOS)

Categories

(Web Compatibility :: Site Reports, defect, P2)

Product:
Web Compatibility
Component:
Site Reports
Platform:
Desktop
macOS
Type:
defect

Tracking

(Webcompat Priority:P2, Webcompat Score:6)

Status:
REOPENED
Project Flags:
Webcompat Priority P2
Webcompat Score 6

People

(Reporter: ctanase, Unassigned)

References

(Depends on 1 open bug,
URL
)

Details

(Keywords: webcompat:contact-in-progress, webcompat:site-report, Whiteboard: [webcompat-source:web-bugs][webcompat:sightline][webcompat:core])

User Story

user-impact-score:300
platform:windows,mac,linux,android
impact:site-broken
configuration:general
affects:few
branch:release
diagnosis-team:webcompat
outreach-assignee:denschub
outreach-contact-date:2026-03-10

Attachments

(1 file)

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Details

Environment:
Operating system: Mac OS X 10.15
Firefox version: Firefox 148.0/150

Steps to reproduce:

  1. Go to https://www.kleinanzeigen.de/m-einloggen.html
  2. Log into your account.

Expected Behavior:
Logs in.

Actual Behavior:
Does not log in, redirects to IP blocked page.

Notes:

  • Does not reproduce on Windows 10
  • Reproduces regardless of the status of ETP
  • Reproduces in firefox-nightly, and firefox-release
  • Does not reproduce in chrome

Created from https://github.com/webcompat/web-bugs/issues/210757

Attached image image.png —
Summary: www.kleinanzeigen.de - Unable to log, redirects to IP blocked page (MacOS) → www.kleinanzeigen.de - Unable to log in, redirects to IP blocked page (MacOS)
Whiteboard: [webcompat-source:web-bugs] → [webcompat-source:web-bugs][webcompat:sightline][webcompat:core]
User Story: (updated)
Webcompat Priority: --- → P3
Webcompat Score: --- → 1

I can reproduce this. Despite the message saying it's an IP block, it's not - it works fine in Chrome.

Severity: -- → S2
User Story: (updated)
Webcompat Priority: P3 → P1
Webcompat Score: 1 → 9
Flags: needinfo?(dschubert)
Keywords: webcompat:needs-contact, webcompat:needs-diagnosis
Priority: -- → P1
User Story: (updated)
Webcompat Score: 9 → 10

I sent them a message via their contact channels. Didn't notice anything immediately obvious on the client-side, so this is probably a server-side thing. :/

User Story: (updated)
Flags: needinfo?(dschubert)
Keywords: webcompat:needs-contact → webcompat:contact-in-progress

This appears to work for me now. So this was either the fastest response time ever, or maybe I'm just lucky. Calin, can you test this again as well?

Flags: needinfo?(ctanase)

Works for me as well, I can log in without issues.

Flags: needinfo?(ctanase)

For the sake of closing out high-prio and high-score bugs, let's close this as fixed. I hope they'll be direct comms with them (if you read this and work at kleinanzeigen.de, hi! 👋), but there's no need to keep this bug open.

Status: NEW → RESOLVED
Closed: 2 months ago
Resolution: --- → FIXED

While the original issue affecting ~all Firefox users is resolved, they use Akamai BMP, so I'll reopen this bug and throw it into the pile of bug 1903597.

Status: RESOLVED → REOPENED
User Story: (updated)
Webcompat Priority: P1 → P2
Webcompat Score: 10 → 7
Depends on: akamai-blocks
Keywords: webcompat:needs-diagnosis
Priority: P1 → P2
Resolution: FIXED → ---
User Story: (updated)
Webcompat Priority: P2 → P1
Webcompat Score: 7 → 8
Severity: S2 → S4
User Story: (updated)
Webcompat Priority: P1 → P2
Webcompat Score: 8 → 6
User Story: (updated)
User Story: (updated)
Keywords: webcompat:platform-bug
User Story: (updated)
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