Open Bug 2026783 Opened 1 month ago Updated 22 days ago

Update End of Windows 10 Support article with link to Firefox Backup

Categories

(support.mozilla.org :: Knowledge Base Content, task)

Product:
support.mozilla.org
Component:
Knowledge Base Content
Type:
task

Tracking

(Not tracked)

Status:
ASSIGNED

People

(Reporter: jcuevas, Assigned: kiki, NeedInfo)

References

Details

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Firefox for Desktop (Windows)

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KB content update/ new content

Please summarize the request, emphasizing any user-facing changes. Include historical context or background information if it helps users understand the new features or changes. [REQUIRED]

We need to update https://support.mozilla.org/en-US/kb/firefox-support-windows-10-end-support with mentions of Firefox backup. This can be added to the Plan for a new Windows 11 PC section. or where ever fits best. The ask is to just include Firefox Backup on this article.

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Note: Minor changes such as string updates are directly handled in SUMO, and will not lead to the generation of a pre-publishing draft. [REQUIRED]
Joe can be looped in but not necessary for approval.

I'm trying to see if a community member is interested in working on this. In the meantime, here's the Asana ticket for internal reference: https://app.asana.com/1/90589597529/project/1203460865189761/task/1213823263754075?focus=true

Assignee: nobody → kelimutu

From the bug description:

We need to update https://support.mozilla.org/en-US/kb/firefox-support-windows-10-end-support with mentions of Firefox backup. This can be added to the Plan for a new Windows 11 PC section. or where ever fits best. The ask is to just include Firefox Backup on this article.

Which "Firefox Backup" tool or KB article do you want to mention?

The Windows 10 end of support article has a "Related articles" section that links to the Back up and transfer your Firefox data to a new device article.

See also bug 1975254 (which refers to bug 1990634) and the related Restore your Firefox browsing data with a backup file article, which currently includes this note: (quote)
Note: The ability to create backup files is currently only available to users on Windows 10, and the ability to restore backup files is only available on Windows 10 and 11. Additionally, if you have created profiles via the Firefox menu, backup and restore are not yet available.

Flags: needinfo?(jcuevas)
See Also: → 1975254

Hi Alice, It would be this Firefox Backup article: https://support.mozilla.org/en-US/kb/firefox-backup

Flags: needinfo?(jcuevas)
Status: NEW → ASSIGNED

Hi Alice,

Would you like to help with this?

Flags: needinfo?(alice.wyman)

Hi, Kiki. I'll take it if Paul doesn't want it. Paul showed interest in picking this up in the SUMO room on Matrix.

Flags: needinfo?(alice.wyman)

Paul, would you like to work on this one?

Flags: needinfo?(seburo3)

(from comment #2)

See also bug 1975254 (which refers to bug 1990634) and the related Restore your Firefox browsing data with a backup file article, which currently includes this note: (quote)
Note: The ability to create backup files is currently only available to users on Windows 10, and the ability to restore backup files is only available on Windows 10 and 11. Additionally, if you have created profiles via the Firefox menu, backup and restore are not yet available.

See bug 2010297 Resolution: FIXED → 150 Branch. If selectable profile support for backup and restore has been enabled as of Firefox 150 then an edit is needed to the note in the https://support.mozilla.org/en-US/kb/firefox-backup article, to make the last sentence {for not fx150}.

Thank you, Paul. Please go ahead with the revision whenever you have the time.

@Alice Do you want to take on the update on the Firefox backup article?

(In reply to Kelimutu [:kiki] from comment #9)

@Alice Do you want to take on the update on the Firefox backup article?

Oh, please don't mind me. I just realized you submitted a revision already. I just approved it.

(from comment #8)

(from comment #2)

See also bug 1975254 (which refers to bug 1990634) and the related Restore your Firefox browsing data with a backup file article, which currently includes this note: (quote)
Note: The ability to create backup files is currently only available to users on Windows 10, and the ability to restore backup files is only available on Windows 10 and 11. Additionally, if you have created profiles via the Firefox menu, backup and restore are not yet available.

See bug 2010297 Resolution: FIXED → 150 Branch. If selectable profile support for backup and restore has been enabled as of Firefox 150 then an edit is needed to the note in the https://support.mozilla.org/en-US/kb/firefox-backup article, to make the last sentence {for not fx150}.

Kiki, can you ask the Firefox product team to confirm that the backup and restore features have been re-enabled in fx150? I'm a bit concerned because bug 2010297 only mentions backups.

Flags: needinfo?(kelimutu)

(In reply to Alice Wyman from comment #12)

(from comment #8)

(from comment #2)

See also bug 1975254 (which refers to bug 1990634) and the related Restore your Firefox browsing data with a backup file article, which currently includes this note: (quote)
Note: The ability to create backup files is currently only available to users on Windows 10, and the ability to restore backup files is only available on Windows 10 and 11. Additionally, if you have created profiles via the Firefox menu, backup and restore are not yet available.

See bug 2010297 Resolution: FIXED → 150 Branch. If selectable profile support for backup and restore has been enabled as of Firefox 150 then an edit is needed to the note in the https://support.mozilla.org/en-US/kb/firefox-backup article, to make the last sentence {for not fx150}.

Kiki, can you ask the Firefox product team to confirm that the backup and restore features have been re-enabled in fx150? I'm a bit concerned because bug 2010297 only mentions backups.

The patch in the bug mentions both backup and restore, so your revision should be correct.

See https://support.mozilla.org/en-US/kb/firefox-backup/history (a revision is pending review to update the note for fx150 - thanks to Denys).

From the Firefox 150 release notes, https://www.firefox.com/en-US/firefox/150.0/releasenotes/
(quote)
Backing up a profile to a file is now available to all Windows 10 and 11 users, including those who use the new profile management system.

I can confirm that the Sync settings panel gives me the option to turn on Backup, running Firefox 150 on Windows 11.

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